Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
On February 24, I added an O2 sim contract to my existing package and increased my broadband speed with Volt. I received 2 emails about this, but later these new packages did not appear in My Virgin Media app. It's been 6 days and there is still no i...
I have received a letter this morning indicate my bill will rise by an extortionate 8.8%, yet nowhere in that letter does it inform me of the new amount just gives an example.Under the Direct Debit Guarantee you are required to give me at least 10 da...
Hi I'm trying to log in but it doesn't recognise my details, even when I try 'forgot email' or 'forgot password'. I tried to sign up in case the one I set up over the phone didn't work and I get this error.I can not get past the secruity questions pa...
I want to cancel my contact because my Internet service fails throughout the day. It has not worked properly for the past 6 months.I pay the bills, and the router is in my property.However, the account is in my ex's name. I do not have contact with t...
Hi there, I am the new customer on virgin media but I can't reg my account, it shows my last name is not correct. what should I do?
After browsing upgrade options on your website I have now received an email with 2 "pre-contract" documents.I have not asked you to change my package or start a new contract. Why am I receiving these documents?There seems to be nothing on your websit...
Hi,Does anyone have a contact number/email for a team that can deal with a credit for a total loss of service?I have been trying to get this applied since January. I have tried WhatsApp many times and spent several hours on the phone. The level of ...
Hi everyone,I'm reaching out to the community for some advice and support on an ongoing issue I've been facing with my Virgin Media internet service. Since November 20, 2023, I've recorded 83 disconnections, leading to over 21 hours of downtime. It's...
Is there some way we can get in touch with someone to pass on high praise for a member of staff that has gone above and beyond to help with a query that hasn't been a quick fix yet still persisted to ensure we were looked after? Thanks in advance
I just did an upgrade and got netflix included I went to chanel 204 and registered and realised after the email used on signup was wrong, anyone know how to get this changed?Thanks!
