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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21886 Views
  • 36 replies
  • 7 kudos

Resolved!

Hi ,I nave the exact same problem could someone assist me please.Regards,Robcally

ROBCALLY by On our wavelength
  • 155 Views
  • 1 replies
  • 0 kudos

Unauthorised use

I think some else is using my broadband what should I do, I have already changed the password etc reset the router . ATM I only have 3 connected but showing 4.

vander18 by On our wavelength
  • 416 Views
  • 11 replies
  • 0 kudos

Resolved! Out of contract price negotiations

Contract ended beginning of the month and it’s the usual song and dance trying to negotiate a new price.Price going up from £49.65 to £78+ and of course it will go up again in April.  Three phone calls to three different advisors, and one online chat...

Disconnected email

My email says my user name is disconnected. I've tried to reconnect using my current password and it says unsuccessful user name or password incorrect, I've tried three times but can't connect, what do I do ? It seems virgin always have problems with...

Penny49 by Tuning in
  • 127 Views
  • 3 replies
  • 0 kudos

Renewal offer

Limited-time renewal offer - QueryMy existing contract ends in April and I have just received a limited time offer to renew for 18 months for the same price with the same package.  Quote:  get the same great package for the same price* My current pac...

philby2 by Tuning in
  • 1439 Views
  • 22 replies
  • 0 kudos

Wrong contract on my account

I was sent a custom 12 month long contract via official Virgin Media WhatsApp chat for £34.99 with a £35 setup fee. They sent me this contract via email which I accepted via the phone with [MOD EDIT: Removed] (Mark Duckworth, who confirmed and approv...

Leaving Virgin

I have today spent 3 hours trying to leave Virgin.  On one occasion a 'bot' thought I was looking for technical help and kept me in a loop of irrelevant questions.  On two more occasions - when I had got to the very final stage of the process - I was...