Managing Your Account - Cable - Page 83

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Agreed new contract - but not implemented

MY ISSUEI made a new agreement with VirginMedia on Feb 18th of this year (and received email confirmation)The updated service has not been implemented I am now being billed at a far higher rate, despite a new agreement being in placeI have spent abou...

Unable to find My Cases dashboard.

Hi,I am unable to find My Cases dashboard on my account. Unable to check progress of a complaint. I previously found the link to track my complaint but it has now gone. Regards Paul.

Accepted the deal and renew contract online but account still doesn't get update

I see a message on my virginmedia account to renew the contract so yesterday i have accepted the deal for 18 month contract ( same package with cheaper price ) but account doesn't seem to get update and every time i login to my account its still aski...

No Welcome Email or Customer Account Number

Hi,I just purchased the Gig1 Fibre Broadband pack. I have not received a welcome email, and do not have an account number or area reference. I am not able to track my order or change my delivery day without my account number, which I haven’t been sen...

Forgotten email address for My VM account

I no longer have access to the email registered to my virgin package. When resetting my email it says that the date of birth I am inputting isn't recognised. Any help on changing to a current email address would be appreciated.Thanks

How Do I Apply To Give My Partner Power of Attorney

Hi - The subject line says it all. Unable to get rid of 'To Be Announced' on Media Menus. I have checked everything recommended on this and other sites so there is not a problem with cabling/connections. I also note that the problem may be caused b...

First name spelled wrong on my Account

Hello, I have the same issue. My Surname is spelt Milnr it should be Milne . Regards, Brian.

Welcome email

Hi,I've received all my kit, set it up, and all is working HOWEVER, I can't sign up for an online account because I have not received all the details for my account. Apparently I should have received a welcome email but I haven't?I did receive a text...

Email Verification Loop

Hi, I am stuck in an endless loop of requesting a verification email. It says every single link the that the 'verification expired'.Tried different browsersDifferent internet connectionsTried work VPNIncognito.Can somebody please sort this out so I c...

Misled by sales person over contract increases

Hi,When I agreed to a contract change last year I asked twice if this was impacted with the mid contract price increases to be told NO twice. The transcript is below. My online account now shows an 8.8% increase and I received an email yesterday with...

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