Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
My minimum contract period ends on the 18th of April, so I phoned in today to give my 30 days notice of cancellation, obviously the customer service rep asked if they could offer me a deal but I said I wasn't interested so actually got through that p...
So back in 2021 I was offered a Hub5 upgrade from my Hub3 which I accepted. The Hub5 never showed up, neither did it's replacement. I complained about it here: https://community.virginmedia.com/t5/Forum-Archive/HUB-5-Where-is-it/td-p/4870682/page/7Af...
Cant access online account. Have forgotten password the reset password link doesn't work. Just get an error message about not enough info being setup on account to reset password. Everything has been setup for ages.
Hello,We are due to move house in six weeks time to a new build. The properties will have FTTP and we were informed this would be BT, Hyperoptic & VM. As current VM customers, we want to take our package with us. Unfortunately using the online move s...
Hi,I've recently cancelled my services to go with a different provider however my installation date has been moved. Is there any way for me to extend my cancellation date to ensure I don't end up without phone or broadband?ThanksKieran
HiI moved house just over and a month ago and despite 10 calls to Virgin Media I am still unable to access my new account. When I login with my email it gives me the old account which has been closed. If I use a different email to register for the ne...
I would like to thank Avin from the retentions team for his help in finding me a great deal on my new contract. Could one of the moderators please pass this on as I can't find any other way to thank him.
Hi1) You want to pay for the time I don't use. You canceled the installation twice, made us wait for installation for more than 50 days, and you want all the money without any credit or other discount. 2) You installed on February 27th. Even though...
I’m awaiting a referral reward from last May 2023 from Aklamio, and have had no update (see email).where can I make a formal complaint?
i had an email offering all sd sky sports channels for£15.75 a month for 18 months which i accepted on 05/03. Initial email said it would take up to 5 days to action. im still waiting and have now contacted thinking of leaving three times now as also...
