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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 21866 Views
  • 36 replies
  • 7 kudos

VAT Invoices

Why are you not showing the VAT part of our invoices. Can you email a copy of all previous invoices with a breakdown of VAT and your VAT number displayed. This seems to be a common query and you should be doing it without us having to spend 30 minute...

Resolved! Renewal offer not honoured, online offer

Hi,My contract was due to expire next month; 350mb Volt broadband, Talk Weekends, Talk Extra 100 for £27.An offer on my account had the 'keep your existing package' for £39, then clicked a few links to decline it and got it down to £33.  I queried ov...

DJ1UK by On our wavelength
  • 243 Views
  • 4 replies
  • 0 kudos

Resolved! Cant verify my email

I tried to create an account with Virgin Media so I could log into the app and control some Virgin Media WiFi pods. However when I tried to create the account it failed at the verification step. Either one of two things would happen:I would wait for ...

spera66 by Joining in
  • 378 Views
  • 10 replies
  • 0 kudos

Getting Charged Double

We cancelled our Virgin Media last month before our next bill was due (Feb 19th 2024), and today we were told that we now owe your company £147, which is double the fee. Apparently, Virgin is trying to get us to pay for a bill dated for Jan 19th even...

IreneAC by Joining in
  • 101 Views
  • 1 replies
  • 0 kudos

Contract price changed

I agreed new contract with new installation on 31/1 for £26.99.   I am being charged £38.99.   25 hours of chat and phone calls and complaint later, I can;t get it changed. How can i fix this?!   That's fraud. 

kevhol by Joining in
  • 123 Views
  • 1 replies
  • 0 kudos

Resolved! New Recent Contract Update - Billing

Hi, so in early Feb I got a email (pics attached) about a contract/deal that i could sign up to before my contract ran out. As you can see it says - same deal same price. Wicked - signed up. Then as unfortunately, we know what VM can sometimes be lik...

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Multiple issues

My VM fibre went live 6 Feb.  I have been billed for two months usage due 14 March 2024?I went through money supermarket to sign up and as an incentive £85 reward was to be applied to my account.  The Web chat said otherwise yesterday and that I will...

Dolly68 by Joining in
  • 85 Views
  • 0 replies
  • 0 kudos

Transcript of a live chat

Hello,Please help me to find a transcript of live chat. I talked to a team member of Virgin media and we agreed on a new contract. And she sent me the pre documents which I agreed on the amount that I would pay every month. And she assured me that I ...