Managing Your Account - Cable - Page 48

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Will I get a better deal?

My contract runs until November.I'm currently paying around £76 for max it TV, 500mb broadband and a phone line with only calls at the weekend (which we don't use).The price is going up to around £112, but my contract runs until the end of November. ...

Refund cheque to pay in

Hi i'm new to this i too have the same issue I've come across a outdated cheque refunded by virgin media an was wondering how you got on an if any advice could be given would be great

Resolved! Extend cancellation date

Hi, I'd like to extend my cancellation date (currently 28th), how do i go about doing this?Thanks

Resolved! Unable to access new account after house move

I'm unable to access billing or account details after a recent house moveThere doesn't appear to be a way of unlinking my old account to my email address, so I can only access my previous information.

Package change fee

Hi. I agreed to go back on 18 mnth contract in return for a reduction in subscription. I had been off contract since 2022.I have been charged £2.08 package change fee. Is this normal / right. I didnt changeany other aspect of my package.Thanks for re...

Contract renewal - deal not activated

I received an email 4 weeks ago from Virgin offering me a good price to renew my contract early. I clicked on the link and signed up. I had a confirmation email through but this new deal has not been activated. I've used the WhatsApp chat service and...

Promise of no price rise not kept

I have received a letter explaining the price hike in April.The issue is, When I signed up for 18 months last April, I was given a special deal and promised no price hike will take place for the duration of the contract, this was a verbal agreement o...

Service suspended

I had my service suspended, I have now paid and still have not had service resumedcan anyone help? thankschris

New customer install

Hi,Recently signed up to Virgin and selected self install, but I'm not sure if my property has actually been wired to the network. So I booked an engineer, but can someone from Virgin check and confirm that, that's what the appointment is for, I don'...

Bill dispute but can't get virgin to dispute it with

Dear Sirs, I have called several times to dispute this bill. My telephone services were completely messed up requiring me to stay an extra two months with BT out of contract which raised considerable costs. This was your fault as the number had n...

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