Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I was looking at getting virgin broadband however have had to cancel it before installation. I noticed on my clearscore that a hard credit search was done and my points have dropped by 76. I was not made aware that the hard search would occur. In fa...
I requested a DSAR and (1) my contact with the preinstall team is missing (2) my response to complaints that you tried to close down are missing (3) my emails to you to say your area manager did not visit me and resolve the issue are missing (4) the...
I returned the original router via Yodel on 19/03/2024 The Yodel app shows that the return is complete. I have the tracking number in app and a receipt. I'm receiving texts and emails daily, asking me to return the item. There's no way of emailing a...
I changed my contract on 26th March to a socail contract. 50 Mbps for £20 per month. Everything was finalised and I have the new contract and my broadband speed is now 50 Mbps. I've now received a bill though for April for the sum of £31.55. I've sen...
Good Morning CommunityDec 23 I got the renew early email and renewed - same package (still have email) for a lower price.In Jan I realized I had channels missing, 2nd Tier redemptions sorted it out, then rang back a few days later to say it had been...
Recently had Virgin media installed with 3 boxes. The engineer was awesome and so far am completely satisfied with the broadband and to package. It’s great.However before installation I had trouble with customer support simply trying to get the insta...
Have been a long time virgin media customer originally migrating over from ntlworld..Originally had 350mb for £33 prices have risen over the years now at £66.....Best they can offer is £40 350mbSky 900mb + WiFi max £45. Sky 500mb + WiFi max £39. Gues...
So, Been with Virgin a while off and on. Been with them for around a year now. Broadband only at the moment.Logged into my account and saw I could add the basic TV package for £5 extra per month. Sounds good so ordered and received contract documents...
I have a Brand new computer, and am logging into my Virgin Media account for the first time on this pc. In the case of both Chrome & Edge, it lets me put in my username and password, it then (in both cases) asks me if I want to use a Finger Print Sca...
I also am experiencing this issue. I can get as far as attempting to log in to O2 if I use Firefox rather than Safari on my Mac, but then after logging in to O2 I get a message saying there was an error and to try again later. I have tried several ti...
