Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Signing into my Virgin Media Netflix account for first time, I was given the option of Premium for free, as it was part of my current package, or standard at extra cost.I selected premium, the next screen then advised there would an additional £5...
I know this has been posted before, but none of the threads seem to include a solution.Having gone through the account set up process, I am unable to log in due to not having verified my email address. I have been unable to do this because I have no...
Does Virgin Media really need to ask for Bank Sort Code details in order to verify a person? Particularly when it is asked for a single chat/PM along with other personally identifiable information.This would appear to go against the advice that consu...
Is it better to talk to these clowns by phone, than WhatsApp?! Today, I messaged them, as my direct debit has just got to a ridiculous amount lately! I asked if there was a way of reducing the amount as it is too much for me to pay now. It has shot u...
Dear community,Really hope someone can help... Moved to a new built property just recently and struggling to get clarity on the VM options available for me. The address doesn't show up on the VM coverage checker so it's possible there is no VM box / ...
Last month a charge for Netflix appeared on my bill even though I haven't requested it. I contacted VM through the chat function and thought this had been resolved and expected a refund on this months bill however instead of the refund I have been ch...
Internet went down today, did all the usual stuff but still just flashing green light. Apparently needs a tech so booked that for Tuesday, earliest date available (which is ridiculous and I expect money off my bill to reflect the 4 days without conne...
I’ve tried many times to setup a virgin media account and seems to be a problem setting a password. I have tried many different passwords but all end up with error messages. Any help would appreciated
I received a letter a couple of months ago from Virgin media mobile Finance (signed by customer services director Rachel Barrass) saying I was a month in arrears on a payment. I rang Virgin who said I don't have an account and it's likely a scam (09/...
Like others it seems I having trouble giving VM more money! Odd behaviour for a business--Last week I finally decided to bring my mobile phone onto my Virgin Media account. I chose a package, filled in the online forms, and got a "Contract summary sh...
