Managing Your Account - Cable - Page 393

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Very bad service

I recently upgraded my virgin media through the app and it created a different account. They sent new installation kit but now I can’t access new account online. I am being charged for 2 accounts. Tried calling virgin media they were of no help very ...

Can’t change account details

Hello,Please can someone advise.I have been unable to log into my on-line account.After much ado I eventually managed to speak to a lady at VM, who gave me a temporary password.However, on now gaining access to my account I am unable to change any of...

Change Phone Number

Hi - looking to update my phone number but unable to online. Can you guys PM me to enable this please.

Need to undo a mistake with my package.

Hello, I negotiated a new eighteen month contract at £59 per month from 1 August 2023 to 3 February 2025.Everything was fine until today, when my elderly father (who is a little senile), started messing on with something horse racing related at about...

How to change email address?

I am in the process of retiring an old email address which I will soon lose access to. I thought I had updated all my accounts with the new address but then after almost a week of no emails to the old account I get one from VM - "Important informatio...

Refund still outstanding two months after disconnection. VM impossible to reach by phone.

How can i get a refund from this company who robs from the poor to fill the pockets of the rich owners?

Adding channels

Hi there i added the MAXIT to my box on Sunday, through the online website, for the Man Utd game via bt sports, however they said it won’t be added till Wednesday?! How come it takes so long to add these channels, I’ve had Mayes who had sky sports ad...

No reply from Virgin

Hi, I was recently refused Virgin services because I had just moved house and they wanted three years proof of where I lived. I would have provided this had they not left me sitting in the house all day waiting for an engineer that was never coming. ...

No Welcome email, Installation missed

Hello, I placed an order on Friday received order confirmation but nothing after. Delivery of router was supposed to be this morning but nothing arrived. I got no account number or tracking information.

On demand additional feature charge

Hi, I've just received my bill to find an additional charge for £6.99 for an On demand additional feature (18), however, l never ordered anything as l wasn't at home.I never purchase any additional features through Virgin Media and have no idea how t...

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