Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
HiMy current contract is ending in October 4th 2023 and I currently have M500 broadband, Maxit TV and Talk More anytime for £70.05 a month as a new customer. Have been on to chat and thats a joy of endless waiting with crazy offers like trying to se...
Recently theyve increased our bill to 51 pounds a month, and as students, we cannot pay that. We got this plan from whoever lived here before us and we did not know they were going to more than double the price on us. There is a deal for 26.50 for th...
Hi Hopefully someone may have the answer here have already done a search but could not find the answer . So my question is when i had virgin 360 installed back in June 2021 the engineer who installed it ran the coax from the brown box and over the ro...
Hi thereI have placed an order with Virgin tempted by great price and Internet speed on 07/09 selecting the installation date of 29/09. Received 2x emails: "Your Virgin Media Order" as well as "Virgin Media Order Documents" that contained the pre-con...
I am logging in to my account and clicking find out more in "Change my package" part in the "my package" page.But I am getting " opps looks like something gone wrong" everytime.Will I ever be able to change my package or should I cancel my virgin me...
Good afternoon am tying help my elderly parents cancel there broadband account but we seem to be going around in circles. any advice on how i can do this Thank you
I received an email from Virgin (email@em.virgin.co.uk) offering to renew my contract which is coming to an end next month.I followed the links and was offered a new 18 month contract with the same services for 18 months at my current price. Was hap...
I'm also receiving a VAT receipt that's no longer required. Could you contact me to arrange for this to be stopped as it's such a waste of paper.
I signed upto the 350 volt and added the boost upto the 500Mb option for an extra £6. Now this shows on my order and pre contract document but doesn’t actually show on my contract that came through and now I’m connected can see that I’m not getting...
I cannot change my mobile number in my account details, I just get a message saying that the number is incorrect. I need to do this urgently as I am awaiting details of technician visit to move my hub/telephone for the change to WiFi.Please can some...
