Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
My service was arranged for install 30/06/23. The engineer attended and was unable to complete the install. Some issue on external fix. Arranged for this to be sorted on 01/07/23 and assured me my service would be up and running after this. I spent t...
Hi, I've received my final bill with a credit on it of £30.17. How do I go about getting this back please? Thanks
I am moving house temporarily soon while repairs take place on my house. I have been through the whole moving house 'chat to a bot' about 3 or 4 times. The agent doesn't reply immediately - there is a message saying you can go about your day. Howe...
So I rang up to cancel, and was offered the same package at a reduced price, except they haven't done that. They've changed it and removed tnt sports.This was not mentioned at all. I'm now missing the game and I'm livid. Any admin online to discuss u...
Hello Lee, I'm having same issue raised by the OP here. Every time I try to log in, I get an invalid password message; but I am unable to reset my password as the system refuses to recognise my email address. I've tried resetting my password from fou...
My Mum is 86 and registered severely sight impaired/blind and has been with Virgin Media for years, however lately everytime she has a problem (which has been 4 times in the last 2 weeks) she tries to call and eventually ends up with an offer of a we...
I’m moving house but unable to get through on the chat (been waiting an hour before getting cut off). How do I contact someone directly?
My contract is due to expire next month. I agreed a new package and received both the usual terms email and the order summary, with order reference and an estimated activation date. When the date came and went I contacted virgin to be told that they ...
I'm trying to speak to someone after the price rises to see if there is something that can be done to help me out. Customer service line has no options to actually ask to speak to someone? Just says I owe money and goodbye! I'll be cancelling direct ...
My package should include Netflix, when trying to activate from the email link I get error.There is no Netflix button or link from /myaccountThis is the email:"Great news – Netflix is included in your package with us. Follow the steps below to activa...
