Managing Your Account - Cable - Page 357

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Cancelling contract without exit fees

HiMy contract ends on 22nd December 2023. I'd like to exit early due to many problems ( speed, communication, cost). I thought I read that exit fees were waived until end October 2023, but now I can't find that information. If correct, does this mean...

Resolved! Contacting Virgin

I have spent most of today waiting for Virgin to reply to either a phone call or Live Chat. I can find no way of emailing them.I want to cancel my contract as they are upping the cost by 50%.Has anyone any idea of how to contact Virgin without havin...

Resolved! Difficulty trying to assist elderly parent - renewal

I am authorised to act on elderly parent's behalf due to difficulty speaking and hearing.I am finding it impossible to speak to anyone in customer service - the phone hangs me up and chat advises 117 minute + waits. I have spent the morning waiting f...

Leaving & Rejoining Virgin Media causes problems

I left Virgin Media after over 14 great years because I was moving to a temporary address that did not have Virgin Media. I quickly found another address within a few weeks that did have Virgin Media so happily re-joined. My old account details (not ...

how to cancel my contract

i am moving my home to new address where virgin media service is not there. i would like to close / cancel my contract. what is the procedure?

End of contract, 30 day notice

According to OFCOMCompanies must tell customers about their best dealsOur new rules mean phone, broadband and pay-TV companies must contact you between 10 and 40 days before your contract comes to an end. These alerts – sent by text, email or letter ...

Brassed off with Virgin

I moved house recently and have had nothing but trouble either my Virgin account since. Before moving I phoned Virgin to tell them the details. I would only need 1 tivo box instead of the 2 I had at my existing property. I was offered a reduction on...

Multiple cancelation issues

I canceled my Virgin Media service after delays to installation when moving home into a New Build property.Currently I have 3 main issues and whilst everyone I talk to is polite enough, nothing ever happens as explained or follow up actions just don’...

Resolved! CANCEL my contract

I am trying to contact a human to confirm I have CANCELLED my contract at due date. I have tried by phone/chat/facebook/twitter. Impossible to get a response. But I always get a bill on time with a no reply email. Worst customer service I have ever c...

Resolved! where can i see my registered postal address?

I recently requested a change to my postal address and was told to check every so often to see if the change had gone through, but check where? I was told in my profile, but I don't see that anywhere, if I look at account details it doesn't contain ...

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