Managing Your Account - Cable - Page 35

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Return Of Kit

Hi VM,My returns packaging came today, but its only just big enough for the HUB5+cables.My Stream box is in original box (designed for it).Does the return process expect both in same box or can it be returned in additional returns packaging request?A...

Resolved! Create your Virgin Media O2 ID

Hi,I am trying to join together Virgin media and o2 logins. Step 1 is to change my virgin media email login and that appears to have worked.Step 2 is to join them together and I click Let’s create your Virgin Media O2 IDit takes me to this link ht...

Resolved! CONTRACT PORICE TOO HIGH

So today I have noticed that I am now paying nearly 100 pounds for my tv and broadpand package. I can get a slightly better deal from Sky for the same TV package and fqaster broadband for half this price. Obviously I am now on the phone cancelling ...

Virgin's inflexibility with pricing for loyal customers

Same situation for me. Customer of many years, I am out of contract and wanted to reduce my package to just 350MB broadband (dropping TV and calls). I imagined they would do me a deal to lock me in for 18 months, but they came up with £70+. I can g...

Contract change / renewal - vanished into thin air

How can I get Virgin Media to actually enact the contract they agreed with me at the end of March.There is no sign of it on My Account. I have been on chat to rectify it, a week ago. I came back today and there is still no sign of it. I'm on chat aga...

Area reference number

What is the area reference number for NE63 Ashington Northumberland.

Whats the point of a contract, if VM don't honour it?

I have been a loyal customer of VM for over 25 years. I have had both good things to say about them over the years, and also been some changes and things not happy with over the time.This latest incident is the icing on the cake. My contract ends t...

Netflix issues after moving house

I moved my virgin service when moving which meant they technically cancelled my service and restarted it after moving. I always had Netflix included but since the move it won’t log in and says my Netflix subscription is on hold. How to I re activate ...

Changing sign in email address

I am trying to change my Virgin Media sign in email address to my wife's email address.I tried this online in the account settings and she received an email with a link to log in. She tried to login but was told the password didn't match. I didn't ch...

My contract was renewed after moving without my knowledge

My old contract started on the 7 th of October 2022 and I had to move from my rented property I. January 2024. My contract should have ended the 4th of April 2024. Since they raised my monthly charges to 68 pounds and I can have a better speed provid...

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