Managing Your Account - Cable - Page 345

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

no automatic compensation credited

The 12th August was the date given to me for installation of my new Virgin broadband. The date was postponed 3 times and the installation finally happened on the 4th september . Their automatic compensation scheme says they will pay £5.83 per day unt...

Moved onto new 18 month contract without permission when moving home

I signed up for an 18 month contract with Virgin Media in March 2022. In April 2023 I decided to move house and phoned up VM to see what my options were. I was told as per VMs terms and conditions I could move the existing account to my new home and ...

VM 18 month contract - bill gone up

Agreed VM 18 month contract on 17 July23 but VM putting bill up after 6 months how can they do this? Unable to speak to accounts about it. [MOD EDIT: Subject title changed for clarity]

Direct Debit

HiI noticed when checking our bank account that Virgin didn't take a full direct debit payment for some reason this month. We've had no communication as to why, and there is money in the account so that isn't an issue I logged into the Virgin app, an...

Resolved! Left in Limbo! I’ve cancelled, but had no confirmation.

I cancelled my Virgin media account on 02/10/2023 and still had no confirmation email. I was told by the advisor that after making my next due payment (which I have done) my account would be closed on the 01/11/2023 and because I have an old Hub One...

Live chat trouble

Is anybody else struggling to get through to an agent. Started a WhatsApp chat ,it been 24hrs and still no agent has contacted me. Customer service has gone right down.

Virgin media refusing cancellation when contract ends

After multiple attempts and losing the will live listening to that music I managed to speak to an advisor to cancel my subscription once my contract ends. I provided to 30 days notice.Now I have discovered that my subscription has not been cancelled ...

Indian call centers for virgin media

I have been lied to and conned TWICE now by people from a virgin media call centre! Please can someone tell me how I can speak to someone here in the UK?First I was gifted an add on to my broadband. I was assured that this was a good gesture by virgi...

Re: Taking Virgin Media to a small claims court

I was trying hard last year to cancel the contract I've got with VM. Is not really possible as they're keeping you ages to catch a conversation and when you're finally got it and you're exchange couple of words and suddenly hang up. Back in August 20...

Estimated activation date passed

HelloLast Sunday I did an online renewal of my contract for a better speed, I got the contract emailed to me immediately with all the correct details. I also received an email with:Estimated activation date:Wednesday 04 October 23 This date has been ...

Virgin Media Virgin Media Community