Managing Your Account - Cable - Page 343

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

How to report an abandoned Virgin Van 3 months

Who do I report a van to not moved for 3 months , police not interested , first reported it in July nothing happens still there near our works unit. Bedford MK410EP

Unwanted Homeworks without my permission (I cannot cancel!)

Somehow Homeworks has been added to my account according to an email sent by virgin yesterday. I have logged into my VirginMedia Account and I cannot see it anywhere to cancel. I have accessed the suggested website for the link to cancel and no such ...

Constant failure to cancel subscription

I moved out of a rental property and ever since Virgin are making it impossible to cancel, constantly being asked to keep on hold forever…looking at the forums I’m certainly not the only one, honestly I would have stayed with Virgin if my new propert...

Complaint ignored and closed with factually incorrect statements

I sent a three page letter of complaint to Virgin Media via recorded delivery regarding being overbilled vs a renegotiated contract, which they received on 1 June 2023. They sent me an undated letter acknowledging the complaint and assigning it a ref...

Resolved! Can i have a conversation with a staff member of virgin media..pleaaaseeeee

After my bill being increased by £38 last month, I requested the new lower package which was confirmed with no changes to the package. That's not happened. I have called and gone round in circles with the glitchy app and through various customer serv...

Customer service automatic compensation

This is not automatic anything but like trying to squeeze blood from a stone never trust what they say

Received the credit of £75 when joined VM, but its debited only in first two months.

Received the credit of £75 when joined VM, but its debited only in first two months. This months bill has come as £26.5, please help.

Cancellation

HelloI sent a notice of cancellation letter to Virgin by Signed For Royal Mail delivery which you received on 2nd Sept 2023.I have not had had a response nor any change to my account. The next bill is due imminently and payment by DD later this mont...

Need to amend the name on my direct debit, but first bill date not until the 29th of September

Possible to change the details before the bill date, or will I have to wait for the bill date to change them? For context, I'm the account holder (as my parents aren't good with technology and such so I decided to do the sign up for them and everyth...

Help! Trying to cancel account online. Advice needed.

Help! I logged into the online chat at 0802 this morning to try to cancel my account. I have been passed to two different departments, been logged off several times (fortunately the chat resumes where it left off if you log in quickly again) and am s...

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