Managing Your Account - Cable - Page 341

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Upgrade

Have not got broadband and wanted to add it, currently paying £62 and offer on app to add Broadband and new price of £55 a month for 18months apply press to purchase and nothing happens phone up and can’t offer that over phone. Anyone else had issue ...

Cannot log into my account

HiI have been unable to log into my account for 4 days now. All I want to do is switch games protection/access off so my son can game for a few hours. He has been climbing up walls all weekend. Anyone help? VM tell me all is fully working.

Hmm, have I made a mistake

On the 7th of August 2023 I ordered the Ultimate Volt Bundle over the phone for installation in September 2023. I'm curious as to why I was not offered the choice of the Hisense TV or £200 bill credit, which I believe was offered on the 7th August an...

Trying to Speak to Someone....

I am trying to log in (for the first time in absolute ages) and cannot access, because I cannot remember my password, and certainly don't remember my memorable word (it has been that long). So I cannot access the online service to manage my account. ...

Been charged twice

I tried to pay early so i'd know how much id have till payday but now ive been charged twice.

Contract adjustment needed. (Legal CEDR Agreement)

So as you can see from my previous messgaes on this site.I started a contract on the 6th of march, my contract was for 1GB VIP package at the time for £75.Virgin was lazy, Poor service and later i opened up a complain with CEDR with £100s of overpaym...

Resolved! Direct Debit

My latest bill amount is correct, but the payment by direct debit taken was less than the bill amount. There has never been any d/d problems in past months. I've had no notification from VMedia. It is only when I checked 'My Virgin Media' the problem...

Unable to change contact number on my account

Hi I have the same issue. Unable to change contact number. Could someone please assist?

Re: Billing

Please is there a contact number I can call to speak to someone

m250, but only getting m125 speeds

I upgraded to m250 and the retentions person I spoke too did action it at the time( modem rebooted after she did something). This happened on the 4th of October. I've rebooted and reset my modem many times, but still 3 broadband speed checkers state...

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