Managing Your Account - Cable - Page 31

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Tv packages available with my Virgin TiVo Box

Hello I currently have a Virgin Media TiVo box with Maxit tv + Kids as an add-on package for my virgin television running alongside this with a M250 broadband package and a Weekend Chatter phone line this contract runs out shortly in the next few mon...

Final bill significantly more

Hi,I want to terminate my contract when it ends on 22nd May. I currently pay £68.54 after the annual price increase. I contacted Virgin via web chat to inform them of this disconnection request today, and agreed a disconnection date of 22nd May.At th...

Resolved! End of contract downgrade broadband package

I currently have a broadband only package (M350, £46 pm) that is coming to an end in a few days. I wanted to switch to a new contract that was cheaper, and could accept a slower broadband speed to do so. I call Virgin, and after a lengthy wait was to...

Moving Abroad

Hi,I’m 12 months into my 18 month contract with VM in Northern Ireland. I’m moving to Canada in a month and was advised I would have to pay cancellation fee. I understand about the minimum term in the contract, but I’m wondering if there’s any way ar...

Cancellation - list of equipment to return is wrong !

Cancelled VM after 24 years middle of Feb, spent two hours on the phone yesterday to find out that they had messed up the cancellation and things were cancelled, again, yesterdayJust received a list of equipment to return - which is wrong, it states ...

Homeless

Hello, Looking for some much needed help. I'm pulling my hair out. Me and my little girl was asked to leave our home of 8 years because the landlord wanted to sell. We have been homeless since January. No matter how many times I call virgin or speak ...

Virgin Media created 3 bills for me and none of them is correct

Hi Community,Is there any chance to be contacted by the complain team? I have an open case (C-060424904) regarding my moving home. 1) I had M250 package 34 GBP (36.99 after the last increase). Specialist told me to bring my old router to the new home...

Can’t access Neflix

Since moving house on 27 February i am still unable to access Netflix which is included in my package. I have reported it twice and have been told this is due to a quirk in the system and would be sorted around 8 April. We still have no Netflix and...

New price agreed but contract price is different

I agreed a new renewal price but the contract price is different and more. I've tried to use the whatsapp chat and phone but it's very hard to speak to someone who can sort it out. A very frustrated customer is there anyone at Virgin who can please h...

No welcome email or account number

I have recently signed up for fibre broadband via door sales, the external work has been completed and my set up date is the 18th.I have not received any emails and therefore have no account number and cannot set up my online account.Any help getting...

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