Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I currently pay £82.50so the same great package, the even better price is £99/monthif I simply upgrade, it costs just £83/monthSo exactly how is this the "same great package, even better price" ?
Hi. I ordered broadband and then cancelled when move was delayed. I then reordered . Unfortunately the online account number I registered under was the first one and has a last digit of 2 when it should be 3. When I signed in it says that we are not...
HiLast year (June 2022), I had issues with my billing which was sorted out by Tom_W1I've just received my Virgin broadband bill and it has reverted to the incorrect price and stating that I owe money.Would anyone be able to assist with this at all pl...
Hi,My contract is due to run out in a few weeks, when I logged into my VM account online I was offered the chance to renew online at a discounted price. I signed up again last week and selected an increased speed which was supposed to be actioned on ...
Hi,I moved home in June and transferred across with Virgin. Shortly after moving I spoke to someone about getting a replacement tv box because previously we never used our old one and an engineer had taken it away. After speaking to their line manage...
Since Netflix changed its policy on password sharing we had to start up a new account as my son had moved out.but I have heard thst a Netflix account should be included with our package - it’s one of the larger packages we have a volt I think it it -...
I agreed to a Virgin Media bundle upgrade ( 100154985095 & 100154985087) which included an 02 SIM. Having to cancel the 02 SIM separately with 02 is ridiculous enough but I have now spent over 4 hours and spoken to 12+ people trying to cancel this, c...
CategoriesBlog Colin Wood Colin Wood Published an hour agoCurrently in a 63 minute queue; I'm aging at a rapid pace.Hi,I'm currently on a 63 minute queue awaiting someone to actually talk to me. My wife and I have been with NTL/VM for over...
I logged a complaint in My Virgin Media on Thursday. By Friday evening it had disappearedI have the reference, but can no longer access it on the portal. Why was it deleted? Any ideas?
I received a text yesterday with a link saying ‘review’ pre contract details. I clicked the link with then said approved here’s your new contract. I wasn’t able to review anything to agree to anything and my bill has been doubled. How can virgin do t...
