Managing Your Account - Cable - Page 302

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Multiple emails asking me to return kit despite my contacting to say I am not leaving virgin

I keep getting emails from Virgin asking me to return kit. I've contacted them on three occasions through chat and on the phone and explained that I've extended my contract and I do not need to return any kit. On each occasion, the staff have apologi...

Resolved! Unable to change contact phone number

No matter what I do it tells me it's unable to save. The number on there is almost a decade out of date and I have no idea how it's not been updated! Many thanks.

Moving home and being placed on to a new contract without consent

Hello everyone,On 30 June 2022, I entered into an 18-month contract with Virgin Media, which was scheduled to conclude in Jan 2024. Around June this year, I moved to a new place, and I reached out to Virgin Media to facilitate the transition of my ex...

Amount Owed From Last Month Added To New Bill

Hi all, been with Virgin a long time and just had something strange on my bill it shows a small amount added to current month as it was unpaid last month.Would be great if someone could look into it so I can have an understanding of whats going on.

Downgrading

I downgraded my service today. Cancelled my TV and only now will have broadband. I am going to free-view. Usually when you leave VM, you have to send your TiVo box back but I haven’t left. Will I keep my box but only receive free-view channels?I know...

Constantly being charged for Netflix every month

I am writing on behalf of my elderly father who has repeatedly been charged £15.99 on his Virgin media bill for Netflix despite not actually having it.Apparently he activated it clicking through on the TiVo sometime in June , saw it on his next bill ...

New phobe line con

Just spent nearly 45 minutes on the phone trying to remove my home phone line as per the email received on the back of the change to fibre landline only to be told that it going to cost me double what I am paying now because you can only cancel if yo...

Resolved! Contract Renewal & Upgrade Message

Hi,My contract with Sky is about to expire so I logged onto my account to find a message saying my contract is up for renewal etc and click here which nothing happens.This is strange as my contract is till August 2024 and checking the contract I cant...

Poor customer service

I have been a virgin media customer for few years now. On 05 Sep 2023, I called up virgin media customer services and informed them that I do not need the virgin media broadband and TV service from 30 Sep 2023 onwards citing my home move. The custome...

Wrongfully Charged and Have Been Sent Debt Collectors TWICE

I signed up for Virgin Wifi and paid £80 for the Wifi box. But my landlord refused to let Virgin drill through the walls. Therefore, Virgin came and collected the wifi box and explained that they would refund me the £80 due to my landlord's refusal.1...

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