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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22297 Views
  • 38 replies
  • 7 kudos

Message for Rachel Barrass

I am a pensioner and have been a Virgin customer for over 20 years and before that was with companies that Virgin purchased.In general, I think the customer service is very good.  The broadband service where I live is extremely & frustratingly interm...

2.5 Days without Services

Hello,Woke up on Wednesday morning to find a flashing green power light and solid green wifi light on my Hub 3 - no internet or TV. Went through the usual checks and resets and ended up scheduling an engineer to come out on Friday (today).Later that ...

Funk45s by • Joining in
  • 38 Views
  • 1 replies
  • 0 kudos

Cancelling on contract after renewal

Odd circumstances but I need to change my package with VM as we barely use it and costs a fortune.Currently have TiVo, landline, Broadband (With Volt) and O2 payg sim (hence Volt)I'm out of contract on a bad rate and want to remove Tivo and the landl...

Understanding the agents on the phone?!

If there's one thing that virgin need to fix, is that, and this is in no way me being offensive. Is that I just can't understand the agents on the phone!! I just got an speed upgrade and was doing it via WhatsApp them they called, which I don't have ...

Danloki by • Tuning in
  • 49 Views
  • 2 replies
  • 0 kudos

Virgin Media defrauding customers

've been a customer of Virgin Media for about 20 years. The prices have increased substantially and my contract had expired so I phoned them to try to renew the package. Sounds like it should be fairly straightforward ? Two and a half hours later, af...

Deadlock letter issues

I downgraded my services earlier this year, gave the appropriate notice and the services were downgraded. When I checked my bill VM continued to charge for services I was no longer receiving. I contacted VM who advised there had been an error and the...

Friends and family

Hi, i've been trying to set a deal up for a friend and family discount, I keep sending the link and when he receives the email it shows the offer I've recommended but then when he clicks on the link the offer is no longer there? 

No internet access after house move

I moved to a new house and submitted the form awhile ago for moving house. Someone came back last Friday (12 April) saying that it should be done within the same week but it isn't. Called CS on Wednesday (17 April), was told there is some error from ...

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