Managing Your Account - Cable - Page 2

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Friends and family

Hi, i've been trying to set a deal up for a friend and family discount, I keep sending the link and when he receives the email it shows the offer I've recommended but then when he clicks on the link the offer is no longer there?

Understanding the agents on the phone?!

If there's one thing that virgin need to fix, is that, and this is in no way me being offensive. Is that I just can't understand the agents on the phone!! I just got an speed upgrade and was doing it via WhatsApp them they called, which I don't have ...

Resolved! End of contract but need a new price and upgrade

My contract has just come to an end, along the deal I had. I would like to upgrade to Maxit TV but as I'm retired the price is a big issue for me and the increase now is not good!I've seen threads in the past on here about the best way to get a new d...

Not yet receive the refund as promised

I join Virgin boardband on 14 Mar 23 & move to a new address on 17 Mar 24. Virgin told me that I don’t have to pay for early disconnection fee because my new address was not covered by their network. I contact them several times through webpage & wha...

Account troubles

I have been overcharged due to my bank account being attached to someone else's account. Please contact me directly.

New contract agreed, but now ignored and bill increased!

I was told of an annual price rise to my Virgin services, taking the total cost to around £94 a month. When I logged on they offered a few options to renew my contract and I choose to carry on with the same package for 18 months at £65 per month. Vir...

£130 bill credit.

Hi,I have communicated by phone and by chat, and no one has given me a solution. I received my first bill for £85.99 ( 2 month - 33£ & others charges £19.99) and my service was connected on 03/27/2024. When I contracted the service they informed me o...

2.5 Days without Services

Hello,Woke up on Wednesday morning to find a flashing green power light and solid green wifi light on my Hub 3 - no internet or TV. Went through the usual checks and resets and ended up scheduling an engineer to come out on Friday (today).Later that ...

New contract without my permission after house move

Hi,I have been a loyal and satisfied customer of Virgin Media for almost a decade. In November 2023, due to personal circumstances, I moved to a short-term let with my family, knowing that by the end of March 202, we would be relocating abroad and so...

Resolved! Extend cancellation date

Hello.I have had to cancel my Virgin Media package, but I'm wondering if I will be able to extend my cancellation date.My contract is due to end on 21st April, but I would like it to end on the 2nd May if possible.Thanks in advance, Ian Swift

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