Managing Your Account - Cable - Page 244

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Offer made via live chat not replicable later in the day

I contacted VM via live chat earlier today to talk about my contract which is ending next month.I was made an offer of M350 + Mega TV + landline for £52 a month. I asked what kind of price I would get going broadband only and was told I'd need to be ...

Re: CREDIT FILE REPORTED INCORRECTLY

@taniabrown04 I hope they managed to straighten everything out for you. I'm trying to resolve the same problem that you had with the incorrect missed payment record. Did they manage to fix this issue for you as they have indicated below? Are you able...

TNT Sports Activation

I added TNT Sports to my package as part of the Black Friday deal, it hasn't yet been activated and the confirmation email says 7-10 days t activate. I called VM only to be told they could activate it immediately but it would be double the price. T...

Netflix charges

I have submitted a complaint in regard to being charged for Netflix when I did not sign up to Netflix through Virgin. This started all of a sudden in the summer and Virgin finally admitted there was an error their end and refunded me the money I had ...

How do i get a VAT receipt?

Hello, Could you send the copies of my VAT receipts from Aug 2023 and will need them moving forward. How do i go about getting copies of these? Thanks

Resolved! Please return the unused Virgin Media equipment

hi can anyone advise if the odd email Ive received it genuine? It is asking : Please return the unused Virgin Media equipment? We haven’t got any unused equipment? We upgraded to volt quite a few months ago as our old router was very old and falling...

Incorrect missed payment record on credit report

I instructed Virgin Media to disconnect my home broadband as my contract end date was two weeks away and they confirmed that my service would be disconnected in 30 days. I received a bill for the payment for the period after the my contract end date ...

Resolved! Bereavement final Bill - Incorrect Name

hello,I have recently gone through the bereavement process for my grandfather, the final bill is being sent to me but the agent has put my name in wrong they have listed it as “Andrew” Can this please be corrected? Unsure how this has happened as I g...

Raising a complaint

Hi allI'm going to speak to VM about my parents-in-law's account (thanks to all who've helped so far with various queries). I'd frankly prefer to do this via chat if possible, rather than phone, for a number of reasons -is this doable? As in, speak...

Worried about my Contract

Morning.I renewed my Virgin contract in Oct 22 as an 18 month contract which was due to expire in Apr 24, with discount it was £54 which as a low income family was okay, it was put up to £69 with the price increase this year which we really had not m...

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