Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
My account was set up 30 yrs ago with a @blueyonder.co.uk address. Since then I have rarely if indeed ever used that as I changed to @virginmedia.com addresses.However, while I remember the old blueyonder address, the password is long forgotten so I ...
Hi, posting on behalf of my elderly grandparents,They have been miss sold the service by a sales rep and now they cannot cancel the service due to not receiving a email or a letter with an account number on. This is not on. Anyway anyone can help.
I have not been with Virgin since 2018. I received a text and email stating that multiple items had now been received in the warehouse so I will be refunded. I do not have a Virgin Account anymore and I do not know why it has taken this long.
I've cancelled with VM recently and today got the email stating I need to return the Hub 5, which is fine as I arranged with live chat to get it collected within 4-5 days.The email also lists the previous hubs from years prior. The issue is that thes...
I have made a complaint. I even have a reference number for my complaint. The problem is VirginMedia have just stopped updating me. I cannot keep calling to get an update as I am on hold for at least half an hour a time and then more often than not t...
Hi My broadband/phone contract termination date is set for the 27/11/23, unfortunately my new broadband supplier is not able to install the service till 6/12/23. Is it possible to have the contract extended? Many thanks
My October 2023 Bill shows £23 unpaid from the previous month which is untrue and erroneous. Have also raised complaints requesting this £23 amount is removed via the webform. Please resolve ASAP to avoid Oct23 Direct Debit cancellation. Thank you.
I am having the exact same problem! For a company as big as Virgin to not be able to comprehend the laws of what a debt relief order entail, as well as their lack of understanding and compassion during a very stressful time is utterly deplorable! In ...
I have had nothing but trouble since signing up to Virgin broadband.my first bill should have been £45, but they stole 139.99 from my account.after weeks waiting for the complaint to be looked at and a multitude of emails saying they were authorised ...
hi,can anyone help with this?I referred a friend back in march 23 and his virgin was installed in April. We still haven't received our money.. I've contacted aklamio and they say its virgin media,I've contacted virgin media and they say its aklamio!!...
