Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hello, we renewed our contract on 20th November (VM sales contacted me), effective from 22nd November when the new 360 remotes got delivered. Our original contract was due to end 30th Dec. Today our first bill was generated as part of our new contrac...
Why doesn't the chat option work at the moment, I really need to cancel my broadband as I'm moving home this week.The chat button doesn't seem to do anything this morning, and yesterday when it did work I sat there for an hour with no response. How c...
I experienced complete loss of service for around 10 days. Once the issue was resolved I was told the compensation would automatically be added to my account within 7 days. This was over a month ago now and the compensation hasn't been applied.I've s...
Hi, As my contact was up I agreed a new deal but struggling to understand my next bill.Previously I was paying £69pm. I agreed a new deal for £77pm but for some reason my next bill is £135.21 I have the following statement on my bill but I don’t unde...
Hi, I wonder if I can get some helpfull advice from you guys.So the story goes, I let my contract slip as the date slipped my mind so I thought I'd login to my account on the myvirgin app to sort it out. When attempting to login it tells my my passwo...
Hi, First time posting as i am absolutely raging with what has happened. Our 18 month contract is up in Jan, so we had VM chasing us in Oct to renew, which we did as we had an offer which was acceptable to us. More than we are paying now but not stup...
So the team here have been great sorting initially the inability of Chat Support/Escalations/Disconnections/Executive Office to get the discount I was offered (along with thousands of others by email) for staying with Virgin, and then the various deb...
Can anyone help me with where Virgin cover in Norwich and North Norfolk please?Looking to move up there next year and hopefully retain our contract. Undecided where exactly, just want to know what areas have Virgin.Their help bot is useless, wants a...
I've been a customer of Virgin for a few years and noticed I was out of contract and paying £62 per month for broadband alone. I went online, saw a deal for £45 per month and signed up using the exact same details as on the account which I already ha...
Tried to play national lottery using my iPad. Message saying not in uk and to contact ISP to correct this. How do I do this?
