Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Please can someone with authority at Virgin Media please help me as I’m at my wits-end in regards my customer complaint.To cut a long story short… I was an existing VM Media customer who moved house on the 30th June 2023. The house I moved into was c...
Hi I'm making an enquiry I'm not happy my contract is up 14/1/23 I have received emails for a renewal which I have taken three times three different prices which I have pre contract for all of them but today logged in they charged me full price 124.7...
Moved home in October. I received a wrong bill for the first two months because the movers' price discount/adjustment was applied only once (instead of twice for two months). Also, instead of my original contract, I can only see the "new" one, which ...
Hello,On the 17th of December, I decided to upgrade my broadband package to a combined Broadband and TV deal.I was sent the contract documents associated with it, but after six days I'm still not seeing anything in the open order section. Is this nor...
I have been a customer of Virginmedia for 27 years. Just notice that my package has increased from £46 a month to £85 a month. Tried to negotiate a reduction and was offered the same package for £82. When I refused I was referred to another colleagu...
Hi all. I just bought the DAZN PPV (couldn't find the TNT one) and it says it comes with a 1 month DAZN access subscription via a QR code in the live program. I can't see any QR code so where is this? Any ideas?
Really need some help with this netflix issue, i have been getting charged for the NETFLIX 15.99 since july ,i have raised several complaints and got nowhere .i have never used the streaming services from netflix via virgin as i pay dirrect to netf...
Hello, Sounds like this is a common problem, can’t understand why Virgin don’t sort it out. When I try to log in to My Virgin Media account on the App it logs me in to an old account that was cancelled, and not my new account. I have both the old and...
Hi I recently moved home and I previously had a contract (which was still active) where I was paying £41 monthly for M500 broadband. I received a new contract after the move showing an amount of £67.00 to pay, after specifically saying to the agent t...
Hi there,I am having trouble with my Virgin Media account. I set up the connection over the phone, but the information provided by the representative is not working. Additionally, the representative forgot to set up my memorable word, making it impos...
