Managing Your Account - Cable - Page 201

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Virgin Media to Ombudsman / Small claims court

I feel like I have exhausted all avenue with Virgin Media and am now left with raising my complaint with the Ombudsman and/or Small claims court.In brief, I gave my 30-days cancellation notice to VM for my provided services (Broadband & Phone). They ...

Account number

Hello, Virgin MediaI am a new customer of virgin media as of december 2023 and registered via a phone for a 18 month contract with you.However, I have never received a welcome email or details of my account number from you.I would like to receive a w...

How do I cancel my Virgin Media subscription?

My price has gone up from 30-54, I can no longer afford this, can anyone help me with the step on how cancel it online please?

Virgin/o2 sim

After virgin mobile merged with o2, their free sim became chargeable at £24 a month. I was unaware of this and received an £80 bill from o2 in November. I phoned o2 who advised me to phone virgin media. On phoning virgin media I was told to pay the £...

Engineer missed visit - no account number

Good morning,I'm hoping that one of the team on here can help me, as so far I've had no joy via other routes.We placed an order for broadband on Dec 11, with an engineer scheduled to visit yesterday (28th) between 1 and 6 pm. The engineer never showe...

Virgin have cancelled my contract due to profit matrix

We have recently moved house with 14 months left on our contract. We were promised that the infrastructure was in place before we purchased the property. We have been in a phone battle ever since to get the external and internal works completed, over...

After switching my address, Virgin Media started charging me £38/m from £30/m!!

Hi. I am in a very confused situation and really want help!!! Virgin Media helpline has been useless despite of multiple long hours calls (kept me jumping from department to department).Situation: I got Virgin Broadband £30 (initial 6 months half pri...

Account credit not applied

I was promised account credit for £48.41 on 21st November and told this would take 24 hours to reflect on my account. I then had to get in contact again on 5th December because I was sent a bill for £26.50 when it should have been £0 due to the promi...

Upgraded contract via Mobile App, being charged full price on old contract one month later

Morning,I upgraded my contract with VM via the Mobile App on 1st December 2023.I received my Pre-Contract documents, and an order confirmation with my new package information saying that activation would be in 7-10 working days. This email contains a...

Resolved! No welcome email

I signed up on 30th April , had pre contract documents, not heard anything else, i mean all my services are working great, i have had to ring twice now asking what my account number is, and noone has sent me them yet, i need my account number so i ca...

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