Managing Your Account - Cable - Page 199

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Engineer missed visit - no account number

Good morning,I'm hoping that one of the team on here can help me, as so far I've had no joy via other routes.We placed an order for broadband on Dec 11, with an engineer scheduled to visit yesterday (28th) between 1 and 6 pm. The engineer never showe...

Virgin have cancelled my contract due to profit matrix

We have recently moved house with 14 months left on our contract. We were promised that the infrastructure was in place before we purchased the property. We have been in a phone battle ever since to get the external and internal works completed, over...

After switching my address, Virgin Media started charging me £38/m from £30/m!!

Hi. I am in a very confused situation and really want help!!! Virgin Media helpline has been useless despite of multiple long hours calls (kept me jumping from department to department).Situation: I got Virgin Broadband £30 (initial 6 months half pri...

Account credit not applied

I was promised account credit for £48.41 on 21st November and told this would take 24 hours to reflect on my account. I then had to get in contact again on 5th December because I was sent a bill for £26.50 when it should have been £0 due to the promi...

Upgraded contract via Mobile App, being charged full price on old contract one month later

Morning,I upgraded my contract with VM via the Mobile App on 1st December 2023.I received my Pre-Contract documents, and an order confirmation with my new package information saying that activation would be in 7-10 working days. This email contains a...

Resolved! No welcome email

I signed up on 30th April , had pre contract documents, not heard anything else, i mean all my services are working great, i have had to ring twice now asking what my account number is, and noone has sent me them yet, i need my account number so i ca...

Upgrade to Volt/Gig1 not activated after 2 weeks

Hi,I upgraded/renewed my contract on the 11th of December.The package was Volt Gig1 with a 10GB O2 SIM for £36pm+£10pm for the SIM.I received an order confirmation email which stated that my activation should take place within 10 working days.By my c...

My Virgin account log in

I not log in to My Virgin account because still shows my old Virgin account number, it will not let me register because my email already exists. I have spoken to the Customer “NO” service department, they said it would be rectified in 48 hours that w...

I never experienced such a bad service like this

It's the 5th time in 2 days that i am calling to them and the phone call goes to the answering machine... I WANT TO SPEAK WITH A HUMAN NOT WITH A Goddamm machine.... press 2, then press 4, then press 1, jesusss Christ... unbelievable

Incorrect bills! Please help

Hi I am keep having not correct bills generated. I been ringing many time and stressing me out a lot. At the end of april package been changed (contract until the March 2024) and been agreed that I will pay £38 monthly until my end of contract. I kep...

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