Managing Your Account - Cable - Page 196

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Deceptive change in renewal contract?

I’ve been reading these user forums for a very long time and have found much useful information here. So thanks to all of the contributors whether VM employees or volunteers. I’ve also hoped that I’d never have to post, because that usually means th...

Help!!! Disconnected 6 weeks early!

I am absolutely disgusted by my experience with virgin media and how they have handled my cancellation request and am desperate for some help. on 19/05 I cancelled my package and we agreed a switch off date of 30/06. Which I have in writing on WhatsA...

Virgin refuse to cancel account - keep ignoring requests, demanding money!

I have been with Virgin (NTL etc) forever, never missed a payment.Have trying to cancel without success, been out of contract for nearly two years during which time Virgin feel that it is my fault they overcharge, so I'm leaving - or so I thought!I p...

Renewed via email have contract but not been activated

I received an email from virgin media asking me if id like to renew my contract for a little extra a month. I accepted and received the contract via email on the 11th of December but this hasn't been actioned. I have tried to get this sorted via What...

Resolved! Credit Report dispute and defaulted

I was a former customer of virgin media at [REMOVED]. It was a rude shock and a great disappointment to have discovered that Virgin Media filed a negative report against my credit score without my knowledge or notification. I have never for...

My services are suspended

My network was suspended due to late payment, I paid and they still haven’t returned, i checked the myvirgin website and it’s telling me to make a £0 payment to restart my services, there is no way to make a £0 payment, I’m worried and a bit confused...

Resolved! Account email address can’t be ntlworld/virginmedia.com??

Hi - just had to reset password on my wife’s email account which had locked out for unknown reasons; I think I’ve reset the password OK, however as part of the process I had to change her account email address away from her <name>@ntlworld.com addres...

Angelo

Responding to an engineer's visit seems difficult and so I have reverted to this route. After a visit from Avonline who whilst trying to install a new external cable severed all my connections with an angle grinder and then left without any communica...

Once again virgin haven't got my bill right

Every time I chat to virgin I get told "don't worry we will adjust your bill correctly" with all manner of promises and yet again it's still wrong I just don't believe what virgin tell me anymore......meant to be £16 next month after all the correcti...

Collections Complaint

I’ve sent numerous emails to the customer service department who I can only assume is run by bots with the absolutely ludicrous replies you get! You missold me a product which was cancelled the NEXT day, and I was told it was all cancelled!! This deb...

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