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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22428 Views
  • 38 replies
  • 7 kudos

Advice on Contract Review and Renewal

Hi,Looking for a bit of advice about my options, before I pluck up the courage to ring the renewals team.I've been with Virgin forever (or the previous providers of my phone/tv/broadband as they were taken over by VM).  I am also with O2 (again, been...

Savity by • Joining in
  • 374 Views
  • 2 replies
  • 0 kudos

Stop paper bills and charges

Hi l have, since September, tried to stop receiving bills by paper and the related charge of £1.75.  I was assured by message chat that this was changed in November,  but alas I have received another paper bill.  My package changed to me in June when...

Trying to open a account

My wife Paula had an account, which she cancelled in November 2023, it was out of contract, she can still log into the account and it says she has left Virgin Media and have 90 days to retrieve any information she needs,I myself Michael opened a new ...

Resolved! Unable to Switch to Ebilling

I have been through my settings trying to switch to ebilling and all I can find is how to change how VM can contact me, but no way to switch to ebilling. The link that the paper bill includes (virginmedia.com/help/virgin-media-ebilling) doesn’t work....

Nearing the end of the initial fixed price.

I'm coming to the end of my initial 18 month fixed price deal. Will I be getting an offer of a new fixed price deal?If I decide to cancel, can I expect a company that uses Openreach to do all the cancellation side for me or is Virgin still not part o...

falcon2 by • On our wavelength
  • 313 Views
  • 3 replies
  • 0 kudos

Account Registration Issue

I'm a new customer and trying to register my account.I've already had two bills from Virgin with the required information to register included on the bills however it keeps saying nothing exists. Surely it has to exist for me to be billed?!

Moving Home

Hello,We have just renewed our services and we are moving home in ~April 24. The developer of the new house has said VM will be available and we have seen the brown boxes on the outside of the current houses on the estate. That said, when we put in a...

Cameron121 by • On our wavelength
  • 274 Views
  • 3 replies
  • 0 kudos

Login Failed Error Code: FSB50

Hi, I have been getting a login Failed error FSB50Since Friday I am now unable to login to my virgin media I am not able tow view my emails through webmail or Outlook. Outlook is requesting a password which I cant reset because I cant login.I am sick...

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