Managing Your Account - Cable - Page 191

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Cancelled VM broadband - Disconnection 'Delayed'

HiVirgin media customer for 6 years. I requested cancellation of my broadband service on 24/11/23 after zero clarity from agents on what would happen when I moved house if VM wasn't available in the area. Numerous other issues, but pointless to go in...

Trying to log into my parents account

Don't know password, old email address set up but don't have access to it anymore. They need a new remote control. But when rang 150 it says to do it online.

My promotional offer

My contract expires on 1/2/24. My bill keeps indicating that the promotional offer is saving me £53.50 per month. However the contract info says that from 2/2/24 the price will rise to £104. What am I missing here? I'm currently paying £72 pm for Fib...

Replacement?

Been with virgin for 6 years now. How often should the TV box/device be replaced?

Do you get more discounts if more people in household are on 02?

This is a random question, but my pay monthly with vodafone is coming to an end in April, and I will switch (just need sim only)I already have volt benefits activated and my mrs already got a volt boost when she took out 02 pay monthly.If I take out ...

Incorrect Charge on Bill

I've just seen my bill and there is a charge of £7.49 for use of adult channels. I don't think this is right as the channel (983) is listed as included with Maxit TV. When the pin was entered it mentioned a night pass being purchased but assumed this...

Moving home and being put into a new 18 month contract

Hello, Iam also in the same boat after moving house with Virgin Media. Arranged for the same package that we were using at our old house to be transferred to our new address. Service worked at the new property when it was supposed to do. Only to find...

Contract renewal did not activate

In November I had a contract renewal offer come through via email. I signed up for this and accepted the 18 months at the new price. I received the contract via email, however this new contract price has not started yet.Will the new contract start on...

Can I request a brown external box cover?

HelloCan I request a brown cover for the external box outside our property as it is missed by bad weather and I am concerted that the cables will get damaged.Thank youJerry

Ebilling

Hi,Has anyone else found it impossible to switch to eBilling?The advice links are erroneous as 'My Profile' at the top of the page no longer exists. I have scrawled through every imaginable link to try and find a 'Switch to eBilling' button.Why do VM...

Virgin Media Virgin Media Community