Managing Your Account - Cable - Page 186

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Order placed but not received welcome email or delivery information

I'm also having this problem, please can someone help. Thanks

Resolved! My Wife and I are elderly and I have Parkinson's disease. Is there any relief available?

Body Roger123 here. My wife and I are elderly (she is 83) and I have Parkinson's disease. Is there any relief available?

Equipment return

I cancelled my contract with virgin media and i received an email with what i need to return and it was as below. It seems to me like i need to return 2 routers but i only received one. Tried calling virgin media but i did not get any response. Tried...

Cancelling my contract and starting a payment plan

So, myself and my uncle called up the other day to disconnect the broadband cue to me moving out and my new address my boyfriend has got virgin. but the account id currently in debt of £500+. the agent on the phone was not halpfull at all, she said i...

Abandoned van

Hi. There’s an abandoned virgin media van with 2 flat tyres on my road. How can I get it removed? Number plate is YT17 SWJ

My contract ends on 5th Jan 24. If I cancel on that date will i get any charges.

I tried to talk to Virgin to arrange a deal in line with a Sky Deal which was £43 and gave me basic channels and 145mb ave speed. All virgin did after over 2 hours of trying 3 different people is to offer me the package I am on for a lot more money ...

Resolved! Being charged for SIM when have moved over to O2

Does anyone know how I can stop being charged for my SIM now I’ve been moved over to O2? Moved over to O2 end August, was charged in my August bill (assuming that was because the bill was issued before the move) but have been charged again in my Sept...

Change of Package

My package just ended at the end of December, spoke with an agent on Thursday and said he would call back with and new updated package on Tuesday, will I get charged for the current package price whilst waiting for virgin to get back to me not due to...

Need VAT invoices urgently

I have tried to get these over the phone without success as non-tax invoices were sent over instead. Please can I have these sent over as a matter of urgency?

Billing - Whatsapp Form - Scam?

I’ve been trying to deal with the Whastapp Chat for several months for appear to be not applying to credit every month. I’ve started a new chat with them today and they’ve sent me a weblink form to complete for security. It seems really suspicious bu...

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