Managing Your Account - Cable - Page 182

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Iv list my job and my health as took a step back .i have tried so many times to cancel my tv package but

Iv tried to cancel my tv package so many times but they keep telling me crap .I carnt dont need it carnt afford it all I want to keep is my broadband same speed .I need to send the 2 extra boxes I have in my bedrooms but they won't send me packaging...

Late payment added to my credit file after 4 days - Unbelievable!

On January 4th, a home broadband payment was missed due to a direct debit error. This was subsequently registered as a late payment on my credit file on January 9th. This is madness.In my experience, and as is common with most companies, a missed dir...

Resolved! Credit report default

Hi can anyone help please?I cancelled my virgin as I found cheaper deal elsewhere. Services were disconnected 20/12/23. Received final bill of £20.13 to be paid BY DIRECT DEBIT (I have proof of this) on 27/12/23. To my knowledge, this had been paid a...

Incorrectly charged for Netflix

I have been incorrectly charged for Netflix since October 2023.I changed from TV to just broadband in August but every month since October I have been charged £10.99 for Netflix that I have never subscribed too. I have my own Netflix account directly...

Contract not honoured. Theft?

Ok not sure how to move forward. Here’s the details….- 18 month contract coming to an end a few months ago. Am offered a small increase on this cost at £46 via an online offer. I accept this.- Few days later I received a contract email with the price...

Re: Netflix Scam

Hi Alex,I have the same issue netflix hacked can you please support

Disconnected my service on 2nd January although payment was up to date. Charged 10.74 to reconnect..Why?

Who can explain this?

welcome Email

I have not received a welcome email, so do not know my account number or area ref

Nearing end of contract

I understand some of the new tv and broadband packages don’t include TNT Sports and I have been advised to continue with the Maxit package I already have. Has anyone done this recently and got a good deal? Also, does this not include an O2 sim anymor...

Promise to pay

I wanted to pay on the 12th but had to promise to pay on 10th. I still can’t till 12th. Furthermore, my services will be restricted at midnight on the 9th not 10th. All I wanted was to pay on 12th what is it with virgin?

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