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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22432 Views
  • 38 replies
  • 7 kudos

Contracts Via E Mail ARE ALL WRONG

Hi I signed up via a guy knocking at my door last week,Virgin Sales Person, all with ID etc,  every day the new e mailed contracts came though and they where the wrong price, or over charging me, then he came back to my house and said he will sort it...

Lee2770 by • Joining in
  • 157 Views
  • 1 replies
  • 0 kudos

1 gig broadband offer

 i was offered a deal and was told the agent would confirm  last friday at about 9.  she did not call and so i called in and was told that they would message her to call me.  after 2pm o called in again and was told due to the new e mail system,  the...

tmsh27 by • Tuning in
  • 290 Views
  • 4 replies
  • 0 kudos

Resolved! Credit report default

Hi can anyone help please?I cancelled my virgin as I found cheaper deal elsewhere. Services were disconnected 20/12/23. Received final bill of £20.13 to be paid BY DIRECT DEBIT (I have proof of this) on 27/12/23. To my knowledge, this had been paid a...

Incorrectly charged for Netflix

I have been incorrectly charged for Netflix since October 2023.I changed from TV to just broadband in August but every month since October I have been charged £10.99 for Netflix that I have never subscribed too. I have my own Netflix account directly...

Contract not honoured. Theft?

Ok not sure how to move forward. Here’s the details….- 18 month contract coming to an end a few months ago. Am offered a small increase on this cost at £46 via an online offer. I accept this.- Few days later I received a contract email with the price...

Danim600 by • Joining in
  • 204 Views
  • 1 replies
  • 0 kudos
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