Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I have Netflix as part of my Virgin account. Moved home and had new contract that is really my old one but for new address. Still paying for Netflix but account has been on hold for many weeks now, multiple phone calls, tickets raised and promises of...
After joining Virgin Media on 2nd Dec 2023, I'm now unfairly facing suspension due to an alleged £250 credit limit breach, which is impossible as my family hasn't used the TV box or PPVs. Additionally, I've been informed of an unexplained £250+ credi...
My name is Ian featherstone I had a engineer come to install my broadband I tool a day off to be there and when he got there within 5 minutes he said he could not do it and left I have not been contacted in a way about since I need to know what is go...
I have exactly the same complaint. I've already raised it via DM on here, WhatsApp and Webchat and absolutely no further forward. I've been offered 'same great package' three times by email but when they give me a list of what they will be providing ...
Tried to log on today, 16/01/24 and met with "renew your contract". I carried out as per the online instructions and it renewed in my Wife's name instead of mine. Could not see where i could change this so made a 150 phone call and on the phone for...
Hi,So last week I agreed to a new package including the TV, got the Contract Summary Sheet which I accepted. The next day (I assumed it was a confirmation, so I initially didn't pay much attention) I got a confusing email saying, "Thanks for these ch...
On 20th December 2023 I moved to a new broadband provider, who was able to reduce my costs substantially, after having been with Virginmedia for about 7 years.When I contacted Virginmedia Support and asked that my account be cancelled I was informed ...
I've received several e-mails from VM regarding package renewal. They all claim 'same package, same price, no fuss', however the list of included channels doesn't include Netfix or TNT Sport, which are both included in my current package.Before I re...
Hi, I have just had a package charge and I know nothing of this, do you know what it would be for? How do I get in touch with virgin so I can talk to a human too? The app makes it very hard to contact anyone and I just went round in a circle with th...
Had to log on to check my service status, as I've got broadband problems at the moment. The landing page tells me I need to renew my contract (I've not had any notification of this). When I click in the link, it takes me to a "Ready to renew?" page, ...
