Managing Your Account - Cable - Page 172

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Wrongly billed for Netflix.

Netflix has been charged on my next bill, rang up on 150 and they said to take it up with Netflix, rang Netflix and they haven't got any record of my e-mail address, what do I do now?

One email address for two accounts - Contract Renewal Technical Error via renewal Link

It seems there's a notable technical discrepancy within the Virgin Media system, leading to the unwarranted generation of a contract under my name, a contract I neither sanctioned nor authorized.For clarity, my mother, and I have Virgin Media's broad...

18 month contract started again when I moved

I got an 18 month contract at my previous address. Notified of a move and it seems the 18 month contract started again but the service package stayed the same and has now run out but it says I can’t exit the contract for another year charging me doub...

Wrong email entered when merging my Netflix with VM

I signed up for VM that included Netflix when I moved in Nov. I accidentally entered the wrong email when linking my Netflix the first time on my VM. I sad @hotmail when it was @live.co.uk. Such a simple mistake. I’ve vern trying to sort this out for...

Resolved! Welcome email

Hi I have joined virging media and had it installed today, when will I receive a welcome email as I need my area reference number

No email confirming new contract

HiI am out of contract on the 18th Jan (3 days time).I agreed to a new contract via webchat over a week ago but never received a confirmation email.I started another webchat and was told everything had been agreed etc and I should expect email soon.I...

Resolved! New £22 Contract FAILED badly!

I accepted a total price re-contract of £22 for basic M125 package but then noticed that my VM Account states £31. After contacting VM on "chat" they failed to understand me...then by 'phone...I was told that "I can see the offer of £22, you are quit...

Resolved! Just Rejoined unsure about Mega TV and TNT Sports

HiJust rejoined using Bigger Bundle, phoned up and was told this bundle included TNT Sports the contract say Mega TV which on the Channel Guide does not include TNT Sports. Confused Please Advise. jesstv

Car Damaged by Green Virgin Box on the Street.

Hi,I am hoping someone can help.Due to the high winds today, my car has been damaged by a door which came off a Green Virgin media street box. I can’t seem to find the relevant department to speak to about how to settle the matter.lets just say I am ...

Incorrect Kit linked to account

My account closed on the 15th December 2023. I returned the Kit I had (tv box and wifi router hub 3). I received an email from virgin saying this had been successfully received and returned. In the same email, they said I still had outstanding kit to...

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