Managing Your Account - Cable - Page 164

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Landlord is seeking the house I live in

Hello I’ve lived and rented my current property for 2.5 years and have always had vrigin media. I have recently signed another 18 month contact.my landlord informed me that he can no longer keep up his mortgage payments and will be selling the hous...

How do customers contact Virgin Media? online chat not working

I've been trying to contact Virgin Media for about 3 weeks now. The online chat button does not work! I have tried on two home computers, my work computer and three different mobile devices. I've been on hold for about 3 hours total now.Has anyone el...

I didn't sign up for Netflix yet I have been charged since November 2023

Hello allI found out today that I've been charged £17.99 for Netflix every month since November 2023 and neither my husband or I could remember doing it - probably because we didn't.I rang Virgin and they told me I needed to contact Netflix as despit...

Unable to start new Volt contract

In May 2022 I took up a Volt contract with Virgin that was scheduled to expire last November. In March last year however I renegotiated a new Virgin non Volt contract that now expires in September this year. The o2 SIM contract however ended in Novem...

DV and account takeover

To whom it may concern My ex husband is the account holder on my property in which he is on bail since the 23rd October 2023 and has now changed the password so I cannot take control of the account. There is a non molestation order in place in which ...

You continually overcharge me and i want to be refunded and for you to fix the mistake

I am sick to death of Virgin. Regretfully I recently resigned an 18 month contract, which went against my better judgement. My package included Netflix and on the first bill you charged me for 2 Netflix (£21.98), despite it being in my package. I ...

Resolved! Final bill wrong.

Hi team, I cancelled my contract at the beginning of July giving 30 days notice for my contract ending yesterday and was informed at the time that my final bill would be for £6.70 which is fine, however I have received an email, now telling me that A...

Nightmare starting with Virgin how do I cancel?

I got phone calls of Virgin staff 2-3 times a day to sign up.Now The router package has arrived but I have no socket to fit it.Spent since 4pm on the the phone and live chat to get no where.Two hours of my live gone.The agent kept telling me I have t...

Added tv not showing in orders

On Thursday I added tv and a higher speed broadband package when I renewed my contract and it’s not showing up in orders.

Resolved! Bank account debited after cancellation

Just a query really. I cancelled my broadband at the end of the introductory 18 month price, and the service is disconnected. However my bank account has just had the the new higher price debited. Is this standard practice and it will be refunded? Or...

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