Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I decided to leave Virgin Media (broadband and phone) by sending a recorded signed for, letter giving 30 days notice starting 28 December 2023.I have recently received a letter dated 31 December 2023, from Virgin titled "Important information about y...
Hi, I had an email stating i could renew contract and keep all existing benefits etc. So i renewed! Now im missing my TNT Sports and also The Ultra HD channels
Hi, does anyone know the area code for North Ayrshire
Can some body please help me I have been trying to end my contract with virgin since August . This company will not stop billing me even after I give the correct cancellation notice and returned the equipment . They continually bill me for a phone li...
Absolutely ridiculous from Virgin Media. I came home to find our TV, Phone and Broadband had all been disconnected. When I checked My Virgin Media account, it told me we had been disconnected and we now owe a staggering £718 in early contract termina...
I have just received an email stating my next bill is to be £157.50 as my promo prices have finished. However I recently signed up for a new package at £84. There is no where (I can see) to query this next bill and the online chat bot thingy is not m...
Hello, Is it possible to have retentions call me to discuss re-contracting?I'm inclined to stay for an agreeable price point. Would be good to see how the community page can lead to a happy customer who has found a solution in recontracting. Thank yo...
Hey, I'm going to be splitting my time between 2 properties and wondered if there was an easy way to run 2 accounts side by side. TIA
After receiving two emails to renew contracts, there has been a change of approach in the third email. First two emails said “same great package for a little bit extra per month”. However it wasn’t same package on both occasions and things were missi...
I had a contract which ran from 17th August 2022 to 17th February 2024. I then called your support team on 16/01/2024 to renegotiate a new contract as the monthly service charge fee was going up. However, the first payment doesn't match the new negot...
