Managing Your Account - Cable - Page 162

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Outrageous billing for services I haven't requested

Hi, I gave notice to VM in November 2023, and agreed a December 2023 termination date for all services, and my final bill at the time was settled. On the 20th December (due to delays with the installation of a new broadband provider) I specifically r...

Resolved! Can't Find Current Package

Somebody asked this question on 21/11/23 and the information was - "Sign into /my-virgin-media and under "Your Account" click on "Your Package" - which takes you to /my-virgin-media/your-package" A screenshot of the welcome page was also inclu...

Resolved! Cancellation Fee for Homelessness

I was evicted by my landlord and I am currently pursing legal recourse through the Tribunal in Scotland but in the mean time I had to leave my previous address. I am currently bouncing around between friends and staying in hostels because it is not e...

Moving Home - New Contract and No Credit for Delay

I moved house in November and decided to take my internet contract with me, I'd signed up to £15 a month for 6 months (until March) and then £33 onwards. The installation was originally for the 14/12 but the installation team placed the outside equip...

Cancellation via online account management - removed?

I was able to cancel my account via the online account management last year, I went for this option in the end as I wasted over two hours with someone trying to build me a package. My TV is with Sky and over double the the contract price, err no tha...

No welcome email

Hi I have been a customer for around 5 months but had no welcome email or account number so cannot log into any services

Resolved! Main and secondary account swapped when virgin took over.

I was main account with ntl and daughter secondary. When virgin took over my email address was changed from ntl to virgin daughter remained ntl. She is now main account holder and I am secondary. I can't see my bills without her signing in to view de...

I'm not sure what to pick ?? VM or 3 Net

My question is a bit difficult and I cant see an easy answerer.I am being offered a 100mb boost from VM for £3 per week & at the same time my VM - O2 Volt contract is coming to an end shortly.The O2 service is very poor in my area with no 5G service ...

Resolved! Landlord is seeking the house I live in

Hello I’ve lived and rented my current property for 2.5 years and have always had vrigin media. I have recently signed another 18 month contact.my landlord informed me that he can no longer keep up his mortgage payments and will be selling the hous...

How do customers contact Virgin Media? online chat not working

I've been trying to contact Virgin Media for about 3 weeks now. The online chat button does not work! I have tried on two home computers, my work computer and three different mobile devices. I've been on hold for about 3 hours total now.Has anyone el...

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