Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
I received the renewal email today and the link provided does not work. I understand that this is an ongoing issue and the 'we are aware of this...', doesn't really compute!
I received an email from Netflix to state my subscription which is part of the Volt package has been cancelled. It is now impossible to restart membership from the set-top box. VM Customer service has been unable to resolve. Netflix customer servic...
Hi I ordered a package on 29th January 2024 got contract docs etc in a pre contract email but have not received a welcome pack with my account number and area code so I can sign in to see updates to my order. Any help and info on my order would be gr...
Same problem here. Virgin are quick enough to take your money but unable to provide a basic service like enabling you to look at your own bill.
Called & spoke to an agent over a month ago to get an M&T done to my new property. Agent advised i would keep same package with no new contract and package would be at the same cost for nxt 6 months with 1gig bb.Received bill today & horrified to see...
Why is it so hard for the idiots in the billing department to provide a correct bill? I moved house in October, no package change etc. Simple to change address, right? Wrong. Every month I have to phone and fight the bill because some moron cant work...
I'm looking to either renegotiate my package or leave after seeing my price go up from £51 to £63.40 this month, £75 the next month and then to £87 for a package that's far inferior than that offered to new customers for £31.99/month.I tried phoning ...
Hi purchased a property not living there yet - the outside virgin media brown box has been damage and wiring exposed - Is it possible to get this replaced without signing up to Virgin package?I am with Virgin at another property but not this one yet ...
Hi Steven, I have the same issue. I signed up to Virgin Broadband at the end of last year due to a door to door salesperson advising me that Virgin would cancel my existing contract AND pay the early disconnection fee. I was very clear and told him t...
