Managing Your Account - Cable - Page 14

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Oops something went wrong - Renew contract

Had an email through saying if I renew my contract I can get a discount, however I just get oops something went wrong. I cannot upgrade or do anything with my contract via the website or the app as I get this error. Been having this for a few weeks h...

Wondering if there will ever be plans to cable my end of the street

For the past 3 years I have been registering my interest via the virgin media website (quite regularly) to see if the new housing development that I live in will have access to virgin media broadband as we currently only get 24Mbps internet from open...

Charged with using - threatens by another company

In October I got in touch to check the address change procedure. I was informed to fill out the form 30 days in advance, so I did it. I moved in November and I still don't have internet. I stopped paying in December. I tried contacting you numerous t...

Out of contract soon carry on..

Had a text 17/04 to say oops your contract is due to expire with a couple of offers which were too expensive. Contract has nearly 2 months left.I rang VM and only deal the lady could offer me was increase in speed to 1 gig('currently 500mb and happy)...

Homeworks scam and Virginmedia general scummery

I thought I would start with that I am a computer and networking engineer with over 30 years experience now....So, a couple of months ago I had a problem with my PC connecting to an external server, it was being blocked by something and I couldn't wo...

Constant late payment fees

I am writing this hoping to get a solution as I have tried everything else, I have been a VM customer for many years and had a few hiccups but nothing like the past year or so, in 2021 I noticed that on my monthly credit score it was showing as a lat...

Resolved! Pricing Increase Notification

Got an e-mail notification of Ts & Cs changing in Nov 2023. It identifies price increases in Apr 2024 of RPI+3.9%. I am only 4 months into an 18 month fixed price deal. Will my contract subscription increase in Apr 2024 or when the contract ends in O...

Contact renewal

On 15/04 I phoned in to query my April bill as it showed a charge for Paper statements £1.75 & WiFi booster £8.00.I dont have paper statements and dont remember that last time I had a paper statement. I dont use a WiFi booster, though some time ago a...

Moved house - 18 month contract restarted

I need your help to cancel my contract, I'm being required to pay early disconnection fee and I don't believe I should.In January 2024 I moved back to my family home, so I've been trying to cancel my Virgin Media contract as I've no need for it. I've...

Renewal contract price incorrect......again.

Hi all, After recently activating my 30 days notice of cancellation for my broadband services,Yesterday I got an email offering a retention deal that I decided I would take up.It was for M125, phone line & weekend chatter for £22 per month for 18 mon...

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