Managing Your Account - Cable - Page 139

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

problem registering password for my virgin media

Hi, I am a new customer, I have not been able to register for my virgin media account due to registration process not accepting any passwords I want to use, it just states "Sorry, there was a problem registering that password. Please choose a differe...

Stop Service Outage Texts

Hey all,A month ago we had a problem with our internet and so on the Service Status page I put my number in to receive updates to when the service is back online.It worked and let me know by text when it was back online - only thing is, I’ve been rec...

Can't view bill

Logged into my virgin media click on bills. Latest bill flashes up disappears and message with frowning emoji faces says oops something's wrong try again. I have tried for times. Is this an I T problem today?

Resolved! Changing tariff - incorrect amount of package credit.

When I changed tariff in December 2023, reducing my services to save money, I received an email telling me that the package changes would result in a credit of £88. Instead, when the bill arrived the package changes were a credit of £38. I've been ch...

Re: Contract expiry downgrade

I've had the same problem - my broadband contract is coming to an end, and I wanted to move to a new contract with a cheaper monthly payment (and accept a slower speed). I managed to get through to the call centre, but the person told me there was no...

Resolved! New Contract applied when moving home

Hi there,I have recently moved apartment and I have been put onto a new contract instead of having my old one move across with me. Nothing about my contract was changed so I am unsure why i have been subjected to a new 18 month contract length and am...

new contract issues and awful customer service

I renewed my package 2 weeks ago, agreed on a price and the pre contract info was emailed to me on the day. Later in the day i received the contract and the price is different to what was stated earlier in the day-it had gone up!I checked on my virgi...

Resolved! Wrong bill for 600£ charge for using landline which was never used

Hello,Ive been using virgin from almost 2011.I was paying 60£ almost last year, and then asked them for suggestion for reducing. they setup basic account and reduced the bill to around 45£. I use direct debit to pay the billsI am working from home mo...

Bills query

Query on additional charges on last two bills

Re: What is "TV Essentials"?

I'm in same situation as OP. Currently on Mix-TV and 'Same great package, even better price' renewal email only lists TV Essentials. Yet 'Mix' is listed on latest channel guide here: https://www.virginmedia.com/virgin-tv-edit/tips-and-tricks/virgin-t...

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