Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
When I signed up, there was an offer of BT Sports at £10 per month for the duration of my contract. These charlatans are now charging £18 per month. Joke company.
Anyone help please, my contract is soon to expire, but would like the same package i have to continue, but when i went on chat the person tried to sell me all sorts of so called good (expencive deals) including sim cards i do not need, then came up w...
It's a bit of a long one and apologies if I'm on the wrong board.I've never known such trauma as trying to cancel my contract.Back at the end of last year our contract was due for renewal (23 Nov) and after finding the cost of keeping the services st...
Dear Virgin Media Customer Service,I hope this email finds you well. I am writing to bring to your attention an urgent issue I have recently discovered on my credit report.Upon reviewing my credit report, I noticed that an adverse credit mark has bee...
I ended my Virgin contract a few weeks ago as I have moved to a non Virgin area. I was told I would get packaging to return kit but nothing has arrived. It's a TIVO 2 and Hub 2ac which looks from website don't need to be returned. Is that right or sh...
problem 1:Virgin has blocked Rumble.com and it now gives their usual "site blocked" 504 gateway timeout aka censored.I see no court orders for this so it is their choice. I do not use non-free speech sites...and yes it works with a VPN but I have no ...
Hello.I have not received my welcome email with my account number and area code on. I have tried to contact customer services and they wont help me without an account number and I am going round in circles.How do I get my account number and area code...
Dreadful website and service! I just go round and round in an endless loop! I’m trying to find out when my current contract comes to and end and, perhaps, renew it and all I get, when I click on the (apparently) relevant links (i.e. the “Renew your c...
Virgin is still charging me £83.15 after I agreed a new price of £66.15 through the website The new contract was for 18 months and I have the contracr summary sheet as proof with the contract number 100 175 838 026
Hi, I have been trying to sign up for new account but kept receiving error message DEF01. Without online account I cannot change the engineer installation date. Has anybody faced the same issue and could advise/ help? Thanks
