Managing Your Account - Cable - Page 132

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

incorrect bill - Netflix

Every month I get a bill with an added Netflix subscription. I do not have Netflix!! I’ve asked virgin media to check my account has not been hacked.I was assured this won’t happen again…. This month a bill with 2 x £15.99 charges in 1 month. what is...

Virgin Media - Netflix HELP!

Can anyone help? Virgin Media have charged me for Netflix streaming services which I haven't used. I have rang them to cancel twice and was refunded last month but have been charged again this month. Netflix cant help as my email address does not ...

Broadband upgrade has changed TV package

I signed up to a contract in Jan 2023, which has 18 months to run; 350MB plus Maxit TV and phone line etc. On Friday afternoon I get a text from Virgin offering me the change to upgrade my Broadband from 350MB to 500MB for an extra £4 a month (no ch...

Resolved! Need to change my memorable word

Hi there,Can someone help me change my memorable word on my account? Thanks!

Contract renewal issue

Hi, I recently called about renewal of my contract. I wasn't happy with the price so I decided to downgrade. Which I thought was going to happen the following day. I then then called again as I noticed for some strange reason. The person decided...

Please explain why i habe a services restricted message

So why does it show services restricted when I log into my app? My direct debit date is the 28th, which was yesterday. Since it was the weekend, you didn't take the direct debit because it's not a working day, yet today my direct debit has gone out f...

Same package, same price renewal

HiCurrently on a Volt deal with extra box, Netflix, TNT sports, Sky Sports, HD, and sim card from 02.Got an email from VM last month offering the same package, same price for another 18 months. I'm happy with the package so went for it and the price...

Cannot gain access to my vm as old email is no longer in use

Help

Turn off paper billing - apparently impossible

HiAfter moving house in December I was set up on a new contract which included a charge for paper billing. Didn’t have this before and don’t want it.After contacting VM after the first bill I was given a credit and told paper billing turned off, how...

Resolved! account login says email addressee is not recognised

Ive just had virgin media installed today but the email addressee is not recognised although it is linked to the account.

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