Managing Your Account - Cable - Page 12

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Awful renewal experience and confused with new package!

After a number of conversations and phone calls (couldn’t renew on line as it kept saying there was an issue) I’ve managed to renew my contract. I think VM could do so much better with customer service if they reviewed their call centres and listened...

Netflix Charge -fed up of being unable to cancel!!!

For the past 5 months or so i have been charged £18.99 a month on top of my usual package. Customer service say i must have signed up for Netflix on my V6 box but i havent. I have phoned customer services each month to be told they will cancel it and...

New contract agreed, but now ignored and bill increased!

I was told of an annual price rise to my Virgin services, taking the total cost to around £94 a month. When I logged on they offered a few options to renew my contract and I choose to carry on with the same package for 18 months at £65 per month. Vir...

13 days added to my contract?

Is it even legal for VM to add 13-days to my contract without approval?

VM Breached the 14-day cooling-off period rules....

HiThey breached the rules. Got really rude with me. Put me on a new contract without my agreement. I got the Ombudsman involved, I'm in the process of uploading evidence and would you believe they admitted it all on chat here. Then changed the perso...

Message for Rachel Barrass

I am a pensioner and have been a Virgin customer for over 20 years and before that was with companies that Virgin purchased.In general, I think the customer service is very good. The broadband service where I live is extremely & frustratingly interm...

2.5 Days without Services

Hello,Woke up on Wednesday morning to find a flashing green power light and solid green wifi light on my Hub 3 - no internet or TV. Went through the usual checks and resets and ended up scheduling an engineer to come out on Friday (today).Later that ...

Cancelling on contract after renewal

Odd circumstances but I need to change my package with VM as we barely use it and costs a fortune.Currently have TiVo, landline, Broadband (With Volt) and O2 payg sim (hence Volt)I'm out of contract on a bad rate and want to remove Tivo and the landl...

Understanding the agents on the phone?!

If there's one thing that virgin need to fix, is that, and this is in no way me being offensive. Is that I just can't understand the agents on the phone!! I just got an speed upgrade and was doing it via WhatsApp them they called, which I don't have ...

Virgin Media defrauding customers

've been a customer of Virgin Media for about 20 years. The prices have increased substantially and my contract had expired so I phoned them to try to renew the package. Sounds like it should be fairly straightforward ? Two and a half hours later, af...

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