Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi Im now at a loss as what to do. We,ve apparently been with Virgin for 16 years. Last November out TV box broke and we were duly provided with a new box which was installed by their technician. Since then magically a Netflix streaming subscripti...
Hi, we’ve moved into a new house. We’ve ordered virgin media broadband as it’s the only really viable option where we live, however when the hub didn’t arrive, we enquired why.. it turns out previous owners haven’t disconnected their account, and the...
Hi,I cannot open or view thie last bill online(Jan), also I have not received the bill for Feb & you havenmalready taken the money. By rights, dont you have to inform the customer prior to withdrawing the direct debit ?Please can you send me the Feb ...
Hi I have registered my Virgin account but when I set my password, the password link always expired. I will receive the email of reset password after 10 minutes.I have called for help but this problem wasn’t fixed. I still cannot reset my password an...
hi there sorry to hijack your thread last november virgin media started to bill me 10.99 for netflix even though when i took out my contract i didnt want it because i have it already. evry month now they try to charge me for streaming evry month i ph...
Hi, I am the account holder, I changed my package at the beginning of February. I had this contract email through to say I would be paying £45 on my march bill and £8 the month after followed by £27 for ten months, or 8 months, depending on how the...
Hello I have been with VM for over 10 years and when the fibre optic service became available I signed up and paid every month on time etc.Due to the poor speeds I was getting I decided to change over to a new service also on fibre optic that just be...
I made a substantial payment towards an overdue bill that had me completely baffled. It seems like bills are always incorrect. I used my credit card to make the payment over the phone, making sure to jot down all the details and keep a record of it. ...
We have whatsapp messaged, bot chatted, and phoned with no response/been cut off repeatedly. We sent a recorded letter to cancel the account on the 13th Feb 2024 to the Sunderland office. This was signed for on the 16th Feb 2024 but haven't received ...
Trying to register for My Virgin Media account - haven't received a welcome e-mail or bill, so don't have area code - could anyone advise the one for Eaglesham (G76 0LA postcode)?Thanks
