Managing Your Account - Cable - Page 113

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Resolved! Change of username for forums account

Hi.I want to change my username/display name on this forum and haven't found the option to do this.Please help,Thank you.

You haven't confirmed this email address yet. Please check your inbox for a message called 'Verify your

I like to remove the sub account from my main account. Need to delete it however the verification was not done and now link is expired.Can anyone help?Thanks in advance.

Unresolved complaint and failure to fulfil contract

I made a complaint on the 25th January about the fact I'd accepted an email offer to renew my contract from Virgin and although I'd downloaded the pre-contract info, and confirmed, I hadn't had an email confirmation and it wasn't appearing on my acco...

Re: Sky Entertainment & Cinema UHD - issue with renewal

I am in the same boat, renewed to same package and sky cinema uhd saying subscribe aswell as sky on demand uhd, i didnt have sports uhd though but i want mine looked into too please

Resolved! Waited on hold 107 minutes to cancel - agent never put the cancellation through - must be illegal.

I tried to cancel on January 31st. I was notified that day of a ridiculous increase in price, so I asked for a cancellation. They had me on hold for 107 minutes offering various deals. I said no, I want it cancelled. My contract ends on February 23rd...

Concerned

HelloOn 12th Jan I spoke to customer services about renewing my contract. I had been sent an email which said I could renew my contract for the next 18 month for the cost of the previous 18 months and keep the same servicesI was asked to email a scr...

Resolved! Switch to ebilling

Hi, I would like some help switching to ebilling please.In my account options I have my communication preference set to - eBills / Email / Text - but I recieved a paper billl in the post today.

Do calls from retentions etc. sometimes come from India?

In the middle of negotiating a better deal for my services with VM and and I've added WhatsApp to my phone (never used it before) and added VM on WhatsApp just in case I felt like trying to communicate with them that way and vice versa and I realised...

logging in

cannot log in to my account, tried resetting password several times without success

Resolved! Homeworks!

Hi, I phoned Virgin to arrange for a Technician to come and relocate my Hub.The Operator asked if I wanted Homeworks which I declined, got an email the next day with an updated contract with Homeworks on it. Phoned Virgin again asking for it to be re...

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