Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Volt "at no extra cost" option applied to my package, pre volt contract has gone, bill amount gone crazyI signed up to Virgin to start on 3rd February 2024, (I have printed off my contract), and as an 02 customer I then applied for the volt upgrades,...
So my question is can I leave penalty free if virgin media breach the contract between us!I upgrade to a deal that was offered to me for £25 a month which I agreed to and signed the contract. A couple if weeks later I get a email saying that my new b...
I was supposed to have a £50 credit applied to my first bill which was confirmed on the phone by the lady that set the whole order up, it has not shown on my bill, I have called 08000643843 where i was put through to the billing department and was as...
I am unable to register for an account anytime I try it advises me to contact support, can you please help? I have tried with two different email addresses as I have previously registered with my main email address but I still get the same issue.
Do I get notified when my "contract" end is approaching, 28th March is the date the 18 month reduced rate ends. I do not want to pay the proposed increase of £54 a month. Do I wait to be contacted or do I contact them to cancel at end date if a bette...
I've received an email inviting me to renew/recontract for 'a little extra' a month - sounds interesting - however when I click on the link, either from my phone or laptop, with different browsers, all I can get is 'Oops Something's gone wrong' and '...
I joined VM on Wednesday 29th June 2022 for a 18 month contracr for £24/month which was suposed to end on 28th December 2023. In midle of 2023 I moved my house. Before moving I checked online if VM was available at my future new location and it was. ...
Hi Steven,A similar thing has happened to me. I received my final bill/closing bill amount online and as im closing my broadband/leaving virgin media. As the requested amount had not been taken by direct debit for quite a while i paid the full amou...
I've asked to leave given the proposed price increases but have been told I have to leave it until 30 days to go and then ring back again....Has anyone been able to set to leave before the 30 day minimum notice period?My contract still has nearly 2 m...
When I signed up I received a £75 credit as part of the deal. This was acknowledged on my first bill in December but has since disappeared and my payments are the full amount. Please explain when that credit gets used?
