Community FAQ
Managing Your Account - Cable
Please remember to keep your personal information private
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sign In to Post

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22424 Views
  • 38 replies
  • 7 kudos

Resolved! Early Termination charge out of contract

I have received a final bill today with an Early Termination Charge of £59.68. As my contract expired on 13 January I contacted web chat on 20 January to inform them that I wanted to leave. I was told that I needed to give 30 days notice which I disa...

Volt package

After a lot of mucking around with my package I was offered a 500 GB package as I am a O2 user I was told I would get 1000gb by the person offering my deal, when I spoke to the engineer who installed my new modem he agreed as I mentioned it to him wh...

Adeewest by • On our wavelength
  • 169 Views
  • 4 replies
  • 0 kudos

Cancellation letter to Sunderland

I sent a letter to Virgin in Sunderland last Friday p cancel my broadband and telephone package and not heard anything back. I was due to be new to Virgin but following the poor customer service I recieved last week with the call centre in Mauritius ...

Impossible to accept contract offer

Hi - I received a new contract offer for broadband account but no option to accept it. Nobody I have spoken to over the phone has agreed to put it through. The final person I spoke to last week asked me to email it to his supervisor who would “honour...

Price rises

Hi joined Virgin Media Broadband last September as there was a special offer for new customers for £15 a month for 6 months then it would be £35 a month after that.  Am trying to cancel account but just been going round in circles with customer servi...

Resolved! How long does upgrade take

HiI signed up to upgrade to volt last week adding a sim and upgrading speed to 1Gb, I got the contract emails last Thursday morning then nothing since,no sim card or nothing,is this normal please,I already have the latest hub so no kit is required. T...

Sp4rky by • Joining in
  • 248 Views
  • 3 replies
  • 0 kudos
Top