Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hello Team, I am writing to report an issue with my Virgin Media payment. I signed up for a plan of £26.99, and my first bill was due on 28th February. However, the amount was not debited from my account, and late payment charges were added to my bil...
We had this, got a call and were offered a deal. We rejected it. (had the pre contract info, Ts &Cs and decided against it) An hour or so later we had another call and we repeated that we wanted to stay with our current package and then received pr...
Hello there.I wonder if it would be possible to change the date on which payment is taken from my account? I can't see to find an option, can someone help?
I keep getting renew contract emails, With an exclusive offer but I cant find anything on the website. My contract is up with a couple of months so if i cant get the same or close price i will cancel. Trying to find out figures seem to be a nightmare...
I’ve signed up to virgin media contract and have not received any welcome email yet said it was meant to be within 24 hours but it’s been over 4 days now.I can’t even make an online virgin media account as I don’t know the reference or area code to b...
Since the price increase announcement, has anyone been able to get a discount applied to counteract the price increase amount and without having to re-negotiate and commit to a new contract?Last year, if you phoned through to customer service, the au...
I’ve cancelled my previous subscription of £88 per month a few weeks before the contract ended and opted for Internet only at £33 per month. Direct debit has been set up for this amount. There is now a sum of £97 outstanding on my account in the app....
Virgin decided that to remedy a fault with the speed of our broadband that a new cable needed to be installed. Engineers were due to upgrade the cable to our house on Monday 26th Feb, but snapped the existing cable when trying to remove it and so nee...
3 months since taking over my late husband's account and VM STILL incapable of sending e-bills to to correct address. Not only that, but (a) they owe me a wedge of money which they claim can only be credited at a small amount per month for the next ...
Hi, I need VAT receipts for my Virgin Media account, can anyone help?
