Menu
Reply
  • 24
  • 1
  • 2
donnajunkie
On our wavelength
288 Views
Message 1 of 15
Flag for a moderator

am i being ripped off?

hi, we have a combined phone and broadband package from virgin media. our broadband is upto 20mb and our total package costs £40.97 at the moment until  the imminent price increase comes. my issue is i notice on the website that the cheapest phone/broadband package is supposed to be upto 50mb and only costs £40 after the initial period where new customers get it cheaper for a while. so my question is why are we only getting upto 20mb? also why are we getting charged more than £40 for a combined phone and broadband when the cheapest on the website is only £40?

0 Kudos
Reply
  • 9.48K
  • 650
  • 1.81K
Superuser
Superuser
282 Views
Message 2 of 15
Flag for a moderator

Re: am i being ripped off?

are you getting ripped off - no

have you missed a number of free upgrades that would improve the speed - yes - no idea why

you need to talk to retentions on 2 counts 

1 - upgrade your speed - that will require a new hub which you should be able to install and they will then increase the speed - all that should be FOC

2 - you need to discuss your package cost which goes back to your question about being ripped off - VM are not pro-active at lowering users prices - right or wrong thats up to the user

for both 1 & 2 - ring retentions

dial 150 or 0345 454 1111 and follow the prompts to - you are thinking of leaving us - dont worry about that they do much more - open 'till 8pm - 6pm on saturdays - closed sunday and the plus is its a UK call centre

 

____________________

Tony
  • 24
  • 1
  • 2
donnajunkie
On our wavelength
267 Views
Message 3 of 15
Flag for a moderator

Re: am i being ripped off?

Thanks, I just don't get how they can increase what they charge someone who is on the cheapest package to a level over what they quote as the price for their cheapest package on their website.

0 Kudos
Reply
  • 24
  • 1
  • 2
donnajunkie
On our wavelength
266 Views
Message 4 of 15
Flag for a moderator

Re: am i being ripped off?

What does FOC stand for?

0 Kudos
Reply
  • 9.48K
  • 650
  • 1.81K
Superuser
Superuser
257 Views
Message 5 of 15
Flag for a moderator

Re: am i being ripped off?

FOC - free of charge 

as to increasing prices - its how it works with them - they ignore the silent majority - they are not on their own all suppliers do it to some degree

____________________

Tony
  • 31
  • 1
  • 3
busheypark
On our wavelength
239 Views
Message 6 of 15
Flag for a moderator

Re: am i being ripped off?

Yes you are being ripped off.  I recently paid £19.99 per month for broadband (70 mb) and phone-which I never used.  It was supposed to be £17.99 but my £2 loyalty bonus was never added and I got tired of wasting hours on the phone asking them to keep their promises.  I recently left as my £50 refer a friend which was promised on the phone several times was never given.  I now pay £20 per month for fibre bb (36mb) and phone and have had no problems.  I had no problem with my virgin service but if I am promised something several times and then have to spend hours on the phone being told there is no record of the promises (as you can't email!) then I will  take my money elsewhere.  Still waiting for a reply to my complaint-promised within 30 days but still waiting 70 days later..

  • 24
  • 1
  • 2
donnajunkie
On our wavelength
227 Views
Message 7 of 15
Flag for a moderator

Re: am i being ripped off?

I am wary of changing supplier as I don't know any that don't have a dodgy reputation for service. Talk talk people tried to collar me recently, I just laughed at them. So it's better the devil you know.

0 Kudos
Reply
  • 57
  • 0
  • 6
asim18
On our wavelength
224 Views
Message 8 of 15
Flag for a moderator

Re: am i being ripped off?

I'm in exactly the same boat, and yes you and I are certainly getting ripped off. As a customer of 7 years I have to pay up to £18.50 extra compared to a customer who has just finished their first contract.

  • 24
  • 1
  • 2
donnajunkie
On our wavelength
218 Views
Message 9 of 15
Flag for a moderator

Re: am i being ripped off?

Indeed, in 2007 we took advantage of a 2 for £20 offer, phone and broadband. Now we pay over £40 and we aren't even getting the minimum internet speed. Can you believe it actually says we get a £8 discount on our bill as well. Looks like I will have to phone them.

0 Kudos
Reply
  • 532
  • 41
  • 109
jamesofmerton
Rising star
208 Views
Message 10 of 15
Flag for a moderator

Re: am i being ripped off?

most companies give the best deals to new customers. eventually those new customers will be paying more than customers joining after them.

we did the same in our company.

0 Kudos
Reply